Technical Issue Escalation Contacts Sample Clauses

Technical Issue Escalation Contacts. For technical issues, the following escalation list should be used. Microsoft/IXI Mobile, Inc. Proprietary and Confidential Table 6 Escalation Within Microsoft Order Trigger Contact Details 1 Incident Submission MSN Services Partner Support: Global Escalation and Solution Team (GEST) · Premier Online: o xxxxx://xxxxxxx.xxxxxxxxx.xxx · GEST 24/7 Phone: oToll Free: oToll: Severity A: · Preferred Submission: Submit incident through Premier Online as Severity B, then contact GEST via 24/7 number to escalate incident to Severity A. · Alternate Submission: Submit incident by directly contacting GEST via 24/7 phone number. Severity B: · Submit incident through Premier Online. 2 No response from GEST within Initial Response goal GEST 24/7 Phone Contact GEST team for update via 24/7 phone and request that the on-duty tech lead or manager be paged.
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Technical Issue Escalation Contacts. For technical issues, the following escalation list should be used. Table 6 Within [*] Escalation Order Trigger Contact Details 1 Incident Submission [*] Services Partner Support: Global Escalation and Solution Team (GEST) · [*] · [*] Severity A: · Preferred Submission: Submit incident through Premier Online as Severity B, then contact GEST via 24/7 number to escalate incident to Severity A. · Alternate Submission: Submit incident by directly contacting GEST via 24/7 phone number. Severity B: · Submit incident through Premier Online. 2 No response from GEST within Initial Response goal GEST 24/7 Phone Contact GEST team for update via 24/7 phone and request that the on-duty tech lead or manager be paged.

Related to Technical Issue Escalation Contacts

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Project Plan Based on the Project Specifications, Omnicare CR has provided a description of services to be performed for Sponsor’s “A multi-center, randomized, double-blind, double-dummy, vehicle-controlled sequential cohort study to determine the safety of PEP005 0.025% and 0.05% topical gel in patients with actinic keratoses” (hereinafter “the Project”) and associated costs. Changes made in the Project scope, at any time during the Project, will result in a corresponding adjustment to the Project costs.

  • Project Description The Project Description may be changed from time to time by, or with the consent of, the Company provided that any such change shall also be filed with the Issuer and provided further that no change in the Project Description shall materially change the function of the Project Facilities unless the Trustee shall have received (i) an Engineer's certificate that such changes will not impair the significance or character of the Project Facilities as Pollution Control Facilities and (ii) an Opinion of Bond Counsel or ruling of the Internal Revenue Service to the effect that such amendment will not adversely affect the exclusion of interest on the Bonds from gross income for federal income tax purposes.

  • Project Management With respect to each Project Plan, each party will appoint a project manager who will be the party responsible for overseeing the Project Plan.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Research and Development (i) Advice and assistance in relation to research and development of Party B;

  • Information Systems Acquisition Development and Maintenance a. Client Data – Client Data will only be used by State Street for the purposes specified in this Agreement.

  • Statement of Work Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work, SECTION J, ATTACHMENT 1, April 30, 2004, attached hereto and made a part of this contract.

  • Escalation If such good faith negotiations do not resolve the Dispute, then the matter, upon written request of either Company, will be referred for resolution to representatives of the parties at a senior level of management of the parties pursuant to the procedures set forth in Section 8.02(a) of the Separation Agreement.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

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