Technical Support Problem Resolution. This service level is similar to the technical support problem response service level described above, except that this service level measures the important element of resolution time (versus response time). This service level measures the resolution time of the table below of a vendor that is providing some sort of support, such as help desk or “how to” support. Severity Description Response Time
Appears in 7 contracts
Samples: Attachment G – Contract Terms and Conditions, www.citizensfla.com, www.citizensfla.com
