Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Xxxx +0000 000 0000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 9 contracts
Samples: Managed Service Agreement, Managed Service Agreement Insight for Ibm, Managed Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Xxxx +0000 000 0000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 5 contracts
Samples: Managed Service Agreement for Insight, Managed Service Agreement for Insight, Managed Service Agreement for Insight
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Xxxx +0000 000 0000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 1 contract
Samples: Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Xxxxxx van der Xxxx +0000 000 0000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 1 contract
Samples: Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Xxxx +0000 000 0000 +00 0 00000000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 1 contract
Samples: Managed Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 +0000 000 0000 After hours: 17h01 – 08h29 +0000 000 0000 Emergency Escalation: Xxxxxxx xxx xxx Adriaan van der Xxxx +0000 000 0000 Email: xxxx@xxxxxxxxxxxx.xxx
Appears in 1 contract
Samples: Managed Service Agreement
