Telesales requirements, including content of order confirmation Sample Clauses

Telesales requirements, including content of order confirmation. If a cardholder places an order by telephone, the company must provide the cardholder with all information about goods that the cardholder purchases, including shipping costs and other costs. For the purpose of completing the transaction, the company must as a minimum request the following information from the cardholder: • Card type • Card number • Card expiry date/issuance date • The card’s verification digits. Verification digits may not be stored, and when the payment has been approved, the company must therefore delete/destroy any verification digits received when the cardholder placed the order. If the goods/service cannot be delivered immediately, the company must send an order confirmation to the cardholder. The order confirmation is sent to the cardholder’s address and must contain the following information: • That payment is made by Dankort • Card type • Elements of the card number (masked) • Amount • Transaction currency (must be DKK) • Any shipping costs • If the goods/services are to be shipped to an address other than the cardholder’s home address, the company must also send the order confirmation to the • cardholder’s home address • If the amount cannot be determined in advance and therefore does not appear on the order confirmation, the company has the burden of proof to show that the cardhold er has expressly authorised execution of the transaction.
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