The Financial Ombudsman Service. If we do not respond to you within 8 weeks from the date you first raised your complaint or if you remain dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Ombudsman will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help. You have to register a complaint with the Ombudsman within six months of receipt of our final response. You can write to the Financial Ombudsman Service at: Exchange Tower, London E14 9SR. Tel: 0000 000 0000 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 000 0000 0000 (if calling from abroad) Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Web: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx
4. Glossary of terms Monthly management fee calculation (VAT is not applicable) Number of active debts Monthly management fee for first six payments Monthly management fee from seventh payment Cap on % of fees taken from the disposable income
The Financial Ombudsman Service. If You still remain dissatisfied after following the above procedures in full, You can ask the Financial Ombudsman Service to review Your case. Their address is: The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0000 000 0 000 Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx You have the right to refer Your complaint to the FOS, free of charge, but You must do so within six months of the date of Our final response letter. If You do not refer Your complaint in time, the Ombudsman will not have Our permission to consider Your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Please note the Ombudsman will not consider Your complaint until a final response letter has been issued by Lifetime Pet Cover Limited or the Claims Handler, as outlined above. Please quote Your insurance reference number and Your claim number in all Your correspondence to all parties involved with this procedure. This procedure is intended to provide You with a prompt and practical service with any complaints that You may have.
The Financial Ombudsman Service. The Financial Ombudsman Service, Exchange Tower,
The Financial Ombudsman Service. The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
The Financial Ombudsman Service. The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxx X00 0XX
