TNP Error Resolution Process. A team of TNP help desk advisers receive and log the initial call from a Customer Contact. The help desk will identify the caller and log the software issue. They have access to an extensive knowledge database and should an adviser be unable to immediately resolve the issue it is escalated to the second line help desk and if necessary, thereafter in accordance with section
Appears in 6 contracts
Samples: Saas License and Services Agreement, Saas License and Services Agreement, www.365vertical.com
TNP Error Resolution Process. A team of TNP help desk advisers receive and log the initial call from a Customer Contact. The help desk will identify the caller and log the software issue. They have access to an extensive knowledge database and should an adviser be unable to immediately resolve the issue it is escalated to the second line help desk and if necessary, thereafter in accordance with sectionsection 4.8 of this Schedule 1
Appears in 3 contracts
Samples: Support and Services Agreement, Support and Services Agreement, Support and Services Agreement
