TROUBLE REPORTING AND RESOLUTION Sample Clauses

TROUBLE REPORTING AND RESOLUTION. SUPPLIER and DGC shall use the following procedures for Trouble Reports (TRs). A. TR Generation - DGC must sufficiently define the problem in the TR so it can be reproduced by SUPPLIER. SUPPLIER shall promptly notify DGC if SUPPLIER can not reproduce the
Sample 1
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TROUBLE REPORTING AND RESOLUTION. SUPPLIER and DGC shall use the following procedures for Trouble Reports (TRs). A. TR Generation - DGC must sufficiently define the problem in the TR so it can be reproduced by SUPPLIER. SUPPLIER shall promptly notify DGC if SUPPLIER can not reproduce the problem. DGC shall request additional information and the TR K:\WPDOC\CORP\COMPUDAW\REGISTRA\EXHIBITS\DGC.AGR 24 will have a status of "Waiting". If the TR arrives after 3:00 PM, SUPPLIER's local time, the acknowledgment and verification interval will begin at the start of the next day. B. TR Content - A single TR contains only one (1) reported problem, to ensure separate tracking of unrelated problems. C. TR Responses - The following are the types of TR responses:
Sample 1
TROUBLE REPORTING AND RESOLUTION. When Purchaser reports a major service affecting trouble (i.e., the Purchased ---- Capacity fails to meet the standards set forth in the Capacity Purchase Agreement or this Schedule or connectivity is lost between two or more of the cities in which service is purchased) Grantor will, without interruption, work the trouble to completion. When a service affecting trouble (as described herein) occurs, the Grantor NOC will provide updates to Purchaser in accordance with Grantor's standard practices. Prior to activation of any part of the Purchased Capacity, Grantor shall provide Purchaser with an operations management organization chart showing the escalation path for reporting service affecting troubles. Purchaser shall be provided the telephone numbers, through the Vice Presidential level, for the escalation of service affecting troubles. Grantor shall promptly update such chart to reflect any changes.
Sample 1
TROUBLE REPORTING AND RESOLUTION. The following process will be used in the support of the DGC customers the VENDOR and DGC. The VENDOR will establish a 1-800 pager number and email address to facilitate the exchange of information with the DGC customer support center. The VENDOR will be responsible to provide customer service delivery for their application programs until the service call is closed by the DGC customer support center. The Service Call Process: A. Customer contacts DGC support center via 1 800 DGHELPS hotline. B. DGC support personnel perform initial problem determination in order to establish if the problem is a DG hardware, DG system software or VENDOR software related. If the problem is DG hardware or system software related DG is responsible to render service to the customer. C. If DGC's support organization believes the problem is related to the VENDORS software, the DGC support center will electronically email the VENDOR a document detailing the problem and including DGC's service request reference numbers. D. DGC will follow up the email by paging the VENDORS on call support organization. The page will detail a phone number at which the VENDORS support organization can reach the DGC representative who is in contact with the customer. The DGC and VENDOR representatives will discuss the service problem and establish if the VENDOR will now take responsibility for the service call. E. In the event the service problem is the VENDORS responsibility, the VENDOR will contact the DGC customer and render service. F. When the service problem is corrected by the VENDOR, the VENDOR will electronically email a call closed report to the DGC customer support center detailing the action required to fix the problem. G. The DGC customer support center will then close the service call. H. In the event that the VENDOR determines that the service problem is a DGC hardware or system software problem then the VENDOR will call the 1 800 DGCHELPS hotline and use the reference number that has been sent to the VENDOR via email for this service problem to inform DGC customer support center that the problem remains open and requires DGC attention. The VENDORS responsibility for the call will remain open until the DGC customer support center verifies the problem is DGC harware or system software related.
Sample 1

Related to TROUBLE REPORTING AND RESOLUTION

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Informal Resolution Outcomes a. When a complainant approaches an administrative officer and alleges harassment by another BCTF member, the following shall apply: i. All discussions shall be solely an attempt to mediate the complaint; ii. Any and all discussions shall be completely off the record and will not form part of any record; iii. Only the complainant, respondent, and administrative officer shall be present at such meetings iv. No discipline of any kind would be imposed on the respondent; and v. The BCTF and its locals, based on the foregoing, will not invoke the notice of investigation and other discipline provisions of the collective agreement at meetings pursuant to Article E.2.5.a. b. Should a resolution be reached between the complainant and the respondent at Step One under the circumstances of Article E.2.5.a, it shall be written up and signed by both. Only the complainant and the respondent shall have copies of the resolution and they shall be used only for the purpose of establishing that a resolution was reached. No other copies of the resolution shall be made. c. In the circumstances where a respondent has acknowledged responsibility pursuant to Article E.

  • Issue Resolution Procedures As soon as possible after any occupational health and safety issue has been reported, the company’s or management representative and elected safety representative must meet to try to resolve the issue. The resolution of the issue must take into account those of the following factors that are relevant: o Whether the hazard or risk can be isolated o The number and location of employees affected o Whether appropriate temporary measures are possible or desirable o Whether environmental monitoring is desirable o The time that may elapse before the hazard or risk is permanently corrected o Who is responsible for performing work and overseeing the removal of the hazard or risk. As soon as possible after the resolution of an issue, details of the agreement must be brought to the attention of affected employees in an appropriate manner. Should the matter not be resolved, the issue shall be dealt with in line with Clause 20 of the VBIA “Safety Disputes Resolution Procedure”.

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

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