Network Operations Center (NOC Sample Clauses

Network Operations Center (NOC. The Network Operations Center (NOC) is the central point of contact for all issues dealing with NYeNet data communications services. These services include ePort, iPort, Frame Relay lines, and point to point T1 lines. The central point of contact for DNS services is the Customer Care Center (CCC), not the NOC. The NOC will receive and log all problem calls and perform an initial assessment of the issue. The problem will either be solved or assigned an appropriate severity level and forwarded to the appropriate resolver group or vendor. The NOC is also a central point Agencies can contact for status updates on trouble tickets. The NOC will maintain a historical file of all agency problems reported to it and the corrective actions taken to resolve the problems. A report from this historical file will be available to the Agency upon request.
Sample 1
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Network Operations Center (NOC. The Contractor must have a 24x7 Network Operations Center (NOC). The NOC shall provide constant monitoring and dedicated network management services required by the State in this Contract. For OIR, the Contractor’s NOC must use the State’s Remedy system (a single Remedy database shared by both the Contractor and the State) in order to interface with the OIR NOSC. Remedy shall be the system used to open and close all tickets to be acted upon by the Contractor. The Board of Regents (TBR), UT, SDE (K-12), and local government shall also require the use of a trouble ticketing system that shall be separate from the trouble ticketing database utilized by OIR. The Contractor shall provide options to interface the Contractor’s trouble ticketing system to existing trouble ticketing systems utilized by these entities. For entities that do not have trouble ticketing systems, the Contractor will be responsible for providing web-based access to the contractor’s trouble ticketing system for searching, viewing and extracting information. The Contractor must define and establish efficient standard operating procedures to describe in detail the interactions between the Contractor’s NOC with the OIR NOC, and with key operational personnel at TBR, UT, and K-12. This shall be paramount to ensure a smooth and seamless transition for the future network management responsibility.
Sample 1
Network Operations Center (NOC. Grantor shall maintain a round-the-clock NOC (i.e., it operates 24 hours a day, seven days a week), which shall be staffed by trained and qualified personnel who are familiar with the operation and maintenance of the System and the Purchased Capacity. Grantor shall provide Purchaser with a NOC telephone number, which Purchaser shall use to report troubles with respect to the use of the Purchased Capacity, to input service requests, and to request service information.
Sample 1
Network Operations Center (NOC. The combined hardware and software platform that receives and stores meter information from the MCCs.
Sample 1

Related to Network Operations Center (NOC

  • Network PHARMACY is a retail, mail order or specialty pharmacy that has a contract to accept our pharmacy allowance for prescription drugs and diabetic equipment or supplies covered under this plan. NETWORK PROVIDER is a provider that has entered into a contract with us or other Blue Cross and Blue Shield plans. For pediatric dental care services, network provider is a dentist that has entered into a contract with us or participates in the Dental Coast to Coast Network. For pediatric vision hardware services, a network provider is a provider that has entered into a contract with EyeMed, our vision care service manager.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • Hosting 46.7.4.1 At CLEC’s request, SBC-SWBT and SBC-AMERITECH shall perform hosting responsibilities for the provision of billable message data and/or access usage data received from CLEC for distribution to the appropriate billing and/or processing location or for delivery to CLEC of such data via SBC-SWBT’s and SBC-AMERITECH’s internal network or the nationwide CMDS network pursuant to the applicable Appendix HOST, which is/are attached hereto and incorporated herein by reference.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Internet Services Transfer Agent shall make available to Fund and Shareholders, through its web sites, including but not limited to xxx.xxxxxxxxxxxxx.xxx (collectively, “Web Site”), online access to certain Account and Shareholder information and certain transaction capabilities (“Internet Services”), subject to Transfer Agent’s security procedures and the terms and conditions set forth herein and on the Web Site. Transfer Agent provides Internet Services “as is,” on an “as available” basis, and hereby specifically disclaims any and all representations or warranties, express or implied, regarding such Internet Services, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance. Transfer Agent shall at all times use reasonable care in performing Internet Services under this Agreement.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Interactive Data The interactive data in eXtensible Business Reporting Language included as an exhibit to the Registration Statement or incorporated by reference in the Registration Statement fairly presents the information called for in all material respects and has been prepared in accordance with the Commission’s rules and guidelines applicable thereto.

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