Undercharging and Overcharging. (a) If we undercharge you for any reason, then we can require you to make a correcting payment. However, if you are a customer who consumes not more than 160 MWh of electricity per annum and we undercharge you due to an error, defect or default for which we or Western Power Networks are responsible, we can only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged and, if you are a residential customer, we will offer you the option to pay the correcting payment by instalments. If you are a customer who consumes more than 160 MWh of electricity per annum, then we can recover the amount of any undercharge subject to and in accordance with applicable laws, including the Energy Operators (Powers) Xxx 0000 (WA).
Appears in 5 contracts
Samples: Electricity Agreement, Electricity Agreement, Electricity Agreement
