Unpaid Bills. We can turn off your gas or arrange for the network operator to turn off your gas if: [a] you haven’t paid your xxxx for this supply address [or any previous address] in full by the due date shown on the xxxx; and [b] we haven’t agreed to an alternative payment plan for the amount you owe us; or [c] we have agreed to an alternative payment plan for the amount you owe us but you don’t keep to that plan. Your gas cannot be turned off if the unpaid amount of your xxxx: [d] is for our supplying or installing an appliance; or [e] is less than your average xxxx over the past 12 months and you have agreed with us to repay the amount; or [f] doesn’t relate to the supply of gas but relates to some other good or service. Before your gas can be turned off for non-payment of a xxxx, we will: [g] give you [in writing]: [i] a “reminder notice” at least 14 business days after the date the xxxx was issued, advising that payment is overdue and requiring you to pay by a specified date [which will be at least 20 business days after the date the xxxx was issued]; and [ii] if you then fail to pay by the date specified in the reminder notice, a “disconnection warning notice” at least 22 business days after the date the xxxx was issued, requiring you to pay by a specified date [which will be at least ten [10] business days after the date of the disconnection warning notice]; and [h] do our best to contact you [in person, by telephone, by electronic means or in writing]; and [i] if you are paying the price or the standard residential price: [i] offer you an alternative payment plan; and [ii] give you the information required in clause 6.2[q]; We will not turn off your gas [or arrange for the network operator to turn off your gas] unless you have not accepted an offer under clauses 20.1[i] [i], or you accept an offer but don’t take any reasonable action towards settling the debt within the time specified in the offer. We will comply with the customer service code when we turn off your gas or arrange for the network operator to turn off your gas. We can charge you a fee for turning off [or arranging for the network operator to turn off] your gas. If your gas is turned off for this reason and you either pay the amount due in full or agree to an alternative payment plan, we will turn your gas back on or arrange for the network operator to turn your gas back on. We can charge you a fee for turning your gas back on [or for arranging for the network operator to turn your gas back on].
Appears in 2 contracts
Unpaid Bills. We can turn off your gas or arrange for the network operator to turn off your gas if: [a] If you haven’t paid your xxxx bill for this the supply address [or any previous address] in full by the due date shown on the xxxx; bill, and [b] we haven’t agreed to an alternative payment plan for the amount you owe us; or [c] , we have agreed to an alternative payment plan can arrange for the amount you owe us but you don’t keep network operator to that plan. Your gas cannot be turned turn off if the unpaid amount of your xxxx: [d] is for our supplying or installing an appliance; or [e] is less than your average xxxx over the past 12 months and you have agreed with us to repay the amount; or [f] doesn’t relate to the supply of gas but relates to some other good or serviceelectricity. Before your gas electricity can be turned off for non-non- payment of a xxxxbill, we will: [ga] give you [in writing]: [i] a “reminder notice” [in writing] at least 14 15 business days after the date the xxxx bill was issued, advising that payment is overdue and requiring you to pay by a specified date [which will be at least 20 18 business days after the date the xxxx bill was issued]; and [ii] if you then fail to pay by before the date specified in the reminder notice, a “disconnection warning notice” [in writing] at least 22 20 business days after the date the xxxx bill was issued, requiring advising that your electricity will be turned off unless you to pay by a the date specified date in the disconnection warning notice [which will be at least ten five [105] business days after the date of receipt of the disconnection warning notice]; and [hb] do our best to contact you personally [in person, by telephone, by electronic means or in writing]; and . If you fail to pay before the date specified in the disconnection warning notice, we will turn your electricity off two [i2] if business days after that date. If you are paying the price or the standard residential price: [i] offer you agree to an alternative payment plan; and [ii] give you the information required in clause 6.2[q]; We will not , we can turn off your gas [electricity or arrange for the network operator to turn off your gas] unless electricity if you have not accepted an offer under clauses 20.1[i] [i], or you accept an offer but don’t take any reasonable action towards settling the debt within the time specified in the offer. We will comply with the customer service code when we turn off your gas or arrange for the network operator keep to turn off your gas. We can charge you a fee for turning off [or arranging for the network operator to turn off] your gasthat plan. If your gas electricity is turned off for this reason and you either pay the amount due in full or agree to an alternative payment plan, we will turn your gas back on or arrange for the network operator to turn your gas electricity back on. We can charge you a fee for turning your gas electricity back on [or for arranging for the network operator to turn your gas electricity back on]. If, in addition to this contract, you also have a contract with us for the sale of gas by us, and we issue you : [a] one bill for electricity and gas; or [b] separate bills at the same time for electricity and gas, we will not arrange for your electricity to be turned off for non-payment of a bill within 15 business days from arranging to turn off your gas.
Appears in 2 contracts
Samples: www.erawa.com.au, www.alintaenergy.com.au
Unpaid Bills. We can turn off your gas or arrange for the network operator to turn off your gas if: [a] you haven’t paid your xxxx bill for this supply address [or any previous address] in full by the due date shown on the xxxxbill; and or [b] we haven’t agreed to an alternative payment plan for the amount you owe us; or [c] we have agreed to an alternative payment plan for the amount you owe us but you don’t keep to that plan. Your gas cannot be turned off if the unpaid amount of your xxxxbill: [d] is for our supplying or installing an appliance; or [e] is less than your average xxxx bill over the past 12 months and you have agreed with us to repay the amount; or [f] doesn’t relate to the supply of gas but relates to some other good or service. Before your gas can be turned off for non-payment of a xxxxbill, we will: [g] give you [in writing]: [i] a “reminder notice” at least 14 business days after the date the xxxx bill was issued, advising that payment is overdue and requiring you to pay by a specified date [which will be at least 20 business days after the date the xxxx bill was issued]; and [ii] if you then fail to pay by the date specified in the reminder notice, a “disconnection warning notice” at least 22 business days after the date the xxxx was bill is issued, requiring you to pay by a specified date [which will be at least ten [10] business days after the date of the disconnection warning notice]; and [h] do our best to contact you [in person, by telephone, by electronic means or in writing]; and [i] if you are paying the residential price or the standard residential price: [i] offer you an alternative payment plan; and [ii] give you information about concessions available to you; and [j] if you are not paying the information required residential price, offer you terms for an extension of time to pay beyond the original due date shown in clause 6.2[qthe bill [which may include payment of interest]; and We will not turn off your gas [or arrange for the network operator to turn off your gas] unless you have not accepted an offer under clauses 20.1[i20.1[i][i] or [ij], or you accept an offer but don’t take any reasonable action towards settling the debt within the time specified in the offer. We will comply with the customer service code when we turn off your gas or arrange for the network operator to turn off your gas. We can charge you a fee for turning off [or arranging for the network operator to turn off] your gas. If your gas is turned off for this reason and you either pay the amount due in full or agree to an alternative payment planplan within ten [10] business days after your gas is turned off, we will turn your gas back on or arrange for the network operator to turn your gas back on. Otherwise, we will turn your gas on or arrange for the network operator to turn your gas back on again when you pay the bill in full or agree to an alternative payment plan. We can charge you a fee for turning your gas back on [or for arranging for the network operator to turn your gas back on].
Appears in 1 contract
Samples: www.erawa.com.au
Unpaid Bills. We can turn off your gas or arrange for the network operator to turn off your gas if: [a] If you haven’t paid your xxxx for this the supply address [or any previous address] in full by the due date shown on the xxxx; , and [b] we haven’t agreed to an alternative payment plan for the amount you owe us; or [c] , we have agreed to an alternative payment plan can arrange for the amount you owe us but you don’t keep network operator to that plan. Your gas cannot be turned turn off if the unpaid amount of your xxxx: [d] is for our supplying or installing an appliance; or [e] is less than your average xxxx over the past 12 months and you have agreed with us to repay the amount; or [f] doesn’t relate to the supply of gas but relates to some other good or serviceelectricity. Before your gas electricity can be turned off for non-payment of a xxxx, we will: [ga] give you [in writing]: [i] a “reminder notice” at least 14 13 business days after the date the xxxx was issued, advising that payment is overdue and requiring you to pay by a specified date [which will be at least 20 18 business days after the date the xxxx was issued]; and [ii] if you then fail to pay by before the date specified in the reminder notice, a “disconnection warning notice” at least 22 18 business days after the date the xxxx was issued, requiring advising that your electricity will be turned off unless you to pay by a the date specified date in the disconnection warning notice [which will be at least ten [10] 5 business days after the date of receipt of the disconnection warning notice]; and [hb] do our best to contact you personally [in person, by telephone, by electronic means or in writing]; and [i] if . If you are paying fail to pay before the price or date specified in the standard residential price: [i] offer disconnection warning notice, we will turn your electricity off 1 day after that date. If you agree to an alternative payment plan; and [ii] give you the information required in clause 6.2[q]; We will not , we can turn off your gas [electricity or arrange for the network operator to turn off your gas] unless electricity if you have not accepted an offer under clauses 20.1[i] [i], or you accept an offer but don’t take any reasonable action towards settling the debt within the time specified in the offer. We will comply with the customer service code when we turn off your gas or arrange for the network operator keep to turn off your gas. We can charge you a fee for turning off [or arranging for the network operator to turn off] your gasthat plan. If your gas electricity is turned off for this reason and you either pay the amount due in full or agree to an alternative payment plan, we will turn your gas back on or arrange for the network operator to turn your gas electricity back onon if you ask us to do so. Otherwise, we will arrange for the network operator to turn your electricity back on again when you pay the xxxx in full or agree to an alternative payment plan. We can charge you a fee for turning your gas back on [or for arranging for the network operator to turn your gas electricity back on]. If, in addition to this contract, you also have a contract with us for the sale of gas by us, and we issue you: [a] one xxxx for electricity and gas; or [b] separate bills at the same time for electricity and gas, we will not arrange for your electricity to be turned off for non-payment of a xxxx within 15 business days from arranging to turn off your gas.
Appears in 1 contract
Samples: www.erawa.com.au
Unpaid Bills. We can turn off your gas or arrange for the network operator to turn off your gas if: [a] If you haven’t paid your xxxx bill for this the supply address [or any previous address] in full by the due date shown on the xxxx; bill, and [b] we haven’t agreed to an alternative payment plan for the amount you owe us; or [c] , we have agreed to an alternative payment plan can arrange for the amount you owe us but you don’t keep network operator to that plan. Your gas cannot be turned turn off if the unpaid amount of your xxxx: [d] is for our supplying or installing an appliance; or [e] is less than your average xxxx over the past 12 months and you have agreed with us to repay the amount; or [f] doesn’t relate to the supply of gas but relates to some other good or serviceelectricity. Before your gas electricity can be turned off for non-payment of a xxxxbill, we will: [ga] give you [in writing]: [i] a “reminder notice” at least 14 13 business days after the date the xxxx bill was issued, advising that payment is overdue and requiring you to pay by a specified date [which will be at least 20 18 business days after the date the xxxx bill was issued]; and [ii] if you then fail to pay by before the date specified in the reminder notice, a “disconnection warning notice” at least 22 18 business days after the date the xxxx bill was issued, requiring advising that your electricity will be turned off unless you to pay by a the date specified date in the disconnection warning notice [which will be at least ten [10] 5 business days after the date of receipt of the disconnection warning notice]; and [hb] do our best to contact you personally [in person, by telephone, by electronic means or in writing]; and [i] if . If you are paying fail to pay before the price or date specified in the standard residential price: [i] offer disconnection warning notice, we will turn your electricity off 1 day after that date. If you agree to an alternative payment plan; and [ii] give you the information required in clause 6.2[q]; We will not , we can turn off your gas [electricity or arrange for the network operator to turn off your gas] unless electricity if you have not accepted an offer under clauses 20.1[i] [i], or you accept an offer but don’t take any reasonable action towards settling the debt within the time specified in the offer. We will comply with the customer service code when we turn off your gas or arrange for the network operator keep to turn off your gas. We can charge you a fee for turning off [or arranging for the network operator to turn off] your gasthat plan. If your gas electricity is turned off for this reason and you either pay the amount due in full or agree to an alternative payment plan, we will turn your gas back on or arrange for the network operator to turn your gas electricity back onon if you ask us to do so. Otherwise, we will arrange for the network operator to turn your electricity back on again when you pay the bill in full or agree to an alternative payment plan. We can charge you a fee for turning your gas back on [or for arranging for the network operator to turn your gas electricity back on]. If, in addition to this contract, you also have a contract with us for the sale of gas by us, and we issue you: [a] one bill for electricity and gas; or [b] separate bills at the same time for electricity and gas, we will not arrange for your electricity to be turned off for non-payment of a bill within 15 business days from arranging to turn off your gas.
Appears in 1 contract
Samples: www.erawa.com.au