Unscheduled Downtime. Any time outside of the Scheduled Downtime when the Hosted Environment is not available to perform operations. Unscheduled Downtime is measured in minutes. Uptime Percentage. Total Time minus Unscheduled Downtime divided by Total Time.
Appears in 6 contracts
Samples: Master Agreement, Master Agreement, Master Agreement
Unscheduled Downtime. Any time outside of the Scheduled Downtime when the Hosted Environment is not available to perform operations. Unscheduled Downtime is measured in minutes. Uptime Percentage. Total Time minus Unscheduled Downtime divided by Total Time.
Appears in 1 contract
Samples: Master Saas Agreement