Common use of Use of the Service Clause in Contracts

Use of the Service. 7.1 The Customer will ensure that the Customer Equipment is in proper working order and complies with all applicable stand- ards and approvals for connection to the telecommunications network. The Customer will not do anything that may damage or affect the operation of the telecommunications network. 7.2 If the VOIP Service is to be used to carry alarm signals, then Company will not accept responsibility for lack of VOIP Service or failure to deliver an alarm signal due to a) the network going down; b) suspension of the Customer’s account or c) reasons outside Company’s reasonable control including but not limited to any technical failure of the network; because the network is being tested, modified or maintained or if access to the network is denied. 7.3 Company will have the right to recover all reasonable costs incurred in investigating or remedying any fault with the VOIP Service where it is caused by the Customer’s negligence or default or by the Customer Equipment or where the fault does not lie with Company or any Service Equipment. 7.4 The Customer shall not sub-license, re-sell or offer in any man- ner, to a third party, the Service or use of or access to the VOIP Service, whether for commercial gain or otherwise. 7.5 Where a Customer terminating telephone number (an A num- ber) is being presented: 7.5.1 The Customer shall ensure that such A Number is of a national significant format, is allocated to the Customer and that the Customer possesses all necessary permissions in respect of the lines in question or that the Customer has written consent from the allocated owner for its use as an A Number and that such consent has not been withdrawn; 7.5.2 The Customer shall ensure that at all relevant times such A Number is in use and shall notify the Company if at any time such A Number is not connected to a terminal or is not capa- ble of receiving calls; 7.5.3 The Company has the right to suspend/withdraw use of the service if it is subsequently found that the Customer is breach of this paragraph 7 and the Customer hereby indemnifies the Company against any and all losses or claims arising howso- ever as a result of any such breach. 7.6 The Customer acknowledges that the VOIP Service supports 999/112 public emergency calls but that connections to national emergency call handling agents may not be possible in the event of a service outage caused by loss of Custom- ers’ connectivity to the internet for whatever reason. In such circumstances Customers’ should use their PSTN line to make the emergency call. Furthermore, it may on occasions not be possible for emergency services personnel to identify the Customers’ location and telephone number so this information should be stated promptly and clearly by the Customers when making such a call. 7.7 The Customer acknowledges that the VOIP Service constitutes a private service for use for certain previously identified specific applications which, as regards public emergency call services, confers only limited service at agreed defined locations. It is not a full public service.

Use of the Service. 7.1 The Customer will ensure that the Customer Equipment is in proper working order and complies with all applicable stand- ards standards and approvals for connection to the telecommunications network. The Customer will not do anything that may damage or affect the operation of the telecommunications network. 7.2 If the VOIP Service is to be used to carry alarm signals, then Company will not accept responsibility for lack of VOIP Service or failure to deliver an alarm signal due to a) the network going down; b) suspension of the Customer’s account or c) reasons outside Company’s reasonable control including but not limited to any technical failure of the network; because the network is being tested, modified or maintained or if access to the network is denied. 7.3 Company will have the right to recover all reasonable costs incurred in investigating or remedying any fault with the VOIP Service where it is caused by the Customer’s negligence or default or by the Customer Equipment or where the fault does not lie with Company or any Service Equipment. 7.4 The Customer shall not sub-licensesublicense, re-sell or offer in any man- nermanner, to a third party, the Service or use of or access to the VOIP Service, whether for commercial gain or otherwise. 7.5 Where a Customer terminating telephone number (an A num- bernumber) is being presented: 7.5.1 The Customer shall ensure that such A Number is of a national significant format, is allocated to the Customer and that the Customer possesses all necessary permissions in respect of the lines in question or that the Customer has written consent from the allocated owner for its use as an A Number and that such consent has not been withdrawn; 7.5.2 The Customer shall ensure that at all relevant times such A Number is in use and shall notify the Company if at any time such A Number is not connected to a terminal or is not capa- ble capable of receiving calls; 7.5.3 The Company has the right to suspend/withdraw use of the service if it is subsequently found that the Customer is breach of this paragraph 7 and the Customer hereby indemnifies the Company against any and all losses or claims arising howso- ever howsoever as a result of any such breach. 7.6 The Customer acknowledges that the VOIP Service supports 999/112 public emergency calls but that connections to national emergency call handling agents may not be possible in the event of a service outage caused by loss of Custom- ersCustomers’ connectivity to the internet for whatever reason. In such circumstances Customers’ should use their PSTN line to make the emergency call. Furthermore, it may on occasions not be possible for emergency services personnel to identify the Customers’ location and telephone number so this information should be stated promptly and clearly by the Customers when making such a call. 7.7 The Customer acknowledges that the VOIP Service constitutes a private service for use for certain previously identified specific applications which, as regards public emergency call services, confers only limited service at agreed defined locations. It is not a full public service.

Use of the Service. 7.1 The Customer will ensure that the Customer Equipment is in proper working order and complies with all applicable stand- ards standards and approvals for connection to the telecommunications network. The Customer will not do anything that may damage or affect the operation of the telecommunications network. 7.2 If the VOIP Service is to be used to carry alarm signals, then Company will not accept responsibility for lack of VOIP Service or failure to deliver an alarm signal due to a) the network going down; b) suspension of the Customer’s 's account or c) reasons outside Company’s 's reasonable control including but not limited to any technical failure of the network; because the network is being tested, modified or maintained or if access to the network is denied. 7.3 Company will have the right to recover all reasonable costs incurred in investigating or remedying any fault with the VOIP Service where it is caused by the Customer’s 's negligence or default or by the Customer Equipment or where the fault does not lie with Company or any Service Equipment. 7.4 The Customer shall not sub-license, re-sell or offer in any man- nermanner, to a third party, the Service or use of or access to the VOIP Service, whether for commercial gain or otherwise. 7.5 Where a Customer terminating telephone number (an A num- bernumber) is being presented: 7.5.1 The Customer shall ensure that such A Number is of a national significant format, is allocated to the Customer and that the Customer possesses all necessary permissions in respect of the lines in question or that the Customer has written consent from the allocated owner for its use as an A Number and that such consent has not been withdrawn; 7.5.2 The Customer shall ensure that at all relevant times such A Number is in use and shall notify the Company if at any time such A Number is not connected to a terminal or is not capa- ble capable of receiving calls; 7.5.3 The Company has the right to suspend/withdraw use of the service if it is subsequently found that the Customer is breach of this paragraph 7 and the Customer hereby indemnifies the Company against any and all losses or claims arising howso- ever howsoever as a result of any such breach. 7.6 The Customer acknowledges that the VOIP Service supports 999/112 public emergency calls but that connections to national emergency call handling agents may not be possible in the event of a service outage caused by loss of Custom- ers’ connectivity to the internet for whatever reason. In such circumstances Customers’ should use their PSTN line to make the emergency call. Furthermore, it may on occasions not be possible for emergency services personnel to identify the Customers’ location and telephone number so this information should be stated promptly and clearly by the Customers when making such a call. 7.7 The Customer acknowledges that the VOIP Service constitutes a private service for use for certain previously identified specific applications which, as regards public emergency call services, confers only limited service at agreed defined locations. It is not a full public service.