Users Council. Clause 29.1. The Concessionaire will organize and maintain, in permanent operating condition, a Council of Users, integrated by representatives of organizations from several classes of users and official agencies of defense of the consumer, of a consulting nature and turned to orientation, analysis and evaluation of the services and the quality of the service on the part of the Concessionaire, as well as for the formulation of suggestions and proposals for the improvement of the services.
Appears in 6 contracts
Samples: Grant Contract (Telesp Holding Co), Grant Contract (Telesp Holding Co), Grant Contract (Telesp Holding Co)
Users Council. Clause 29.1. The Concessionaire will shall organize and maintainkeep, in permanent operating conditionon an ongoing basis, a Council Users’ Council, to be composed of Users, integrated by representatives of organizations from of the several classes of users and official agencies of customer defense of bodies, which will have an advisory role and be designed for the consumer, of a consulting nature and turned to orientationguidance, analysis and evaluation of the Concessionaire’s services and the quality of the service on the part of the Concessionaireservice, as well as for the formulation of making any suggestions and proposals for the improvement of services. Sole Paragraph. Anatel shall establish rules for the servicesimplementation and operation of the Users’ Council by means of a specific regulation.
Appears in 2 contracts
Samples: Agreement for Concession of Switched Fixed Telephony Service Long Distance Mode (Brasil Telecom Sa), Agreement for Concession of Switched Fixed Telephony Service (Brasil Telecom Holding Co)
Users Council. Clause 29.1. The Concessionaire will shall organize and maintainkeep, in permanent operating conditionon an ongoing basis, a Council Users’ Council, to be composed of Users, integrated by representatives of organizations from of the several classes of users and official agencies of customer defense of bodies, which will have an advisory role and be designed for the consumer, of a consulting nature and turned to orientationguidance, analysis and evaluation of the Concessionaire’s services and the quality of the service on the part of the Concessionaireservice, as well as for the formulation of making any suggestions and proposals for the improvement of the services.
Appears in 1 contract
Samples: Agreement for Concession of Switched Fixed Telephony Service (Brasil Telecom Holding Co)
