Using POS Terminals Sample Clauses

Using POS Terminals. 3.1 POS Terminal failure (a) Contact us promptly, and in any case within 2 days, if the POS Terminal fails to work. (b) If the POS Terminal fails or is inoperable, you can continue to accept Card payments made using Visa or MasterCard Cards by using our down-time service. 3.2 Down-time processing in case of POS Terminal or System failure (a) If the communications pathway between us and the POS Terminal or our System is inoperable, you can still conduct transactions by using our down-time processing service by calling 0000 000 000. (b) You can use our down-time processing service for Visa and MasterCard Credit Card processing: (i) to obtain a pre-authorisation only; or (ii) to perform (and complete) a sale transaction. We do not currently provide any down-time processing services for EFTPOS. (c) The pre-authorisation service should be used by merchants such as hotels or car rental agencies in place of the normal pre- authorisation function which would normally be used on the POS Terminal. Like on the POS Terminal, the pre-authorisation service does not result in a complete transaction. It only verifies that the Cardholder has sufficient funds at the time of the pre-authorisation. (d) The sale service allows you to perform a complete sale transaction via the down-time processing service. Once complete, you do not need to submit any vouchers to us for subsequent processing. Using the down-time processing service completes a sale transaction in full. (e) In both cases specified in clause 3.2(b), you should use the Manual Credit Card Imprinter to take a manual imprint of the Card and then manually record the approval code provided by the down-time processing service onto the imprint. You should retain the vouchers for at least 12 months and store them securely in the event we request evidence of the transaction to resolve any Cardholder and/or Consumer disputes.
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Related to Using POS Terminals

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