Common use of Vehicle Operations Clause in Contracts

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: •  Passenger name, scheduled time and address of pick-up •  Actual time driver arrived at location of pick-up •  Address of passenger drop-off •  Actual time driver dropped off passenger •  No Shows and trip cancellations, should they apply •  Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTORContractor. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR Contractor shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR Contractor and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR Contractor will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTORContractor. CONTRACTOR Contractor shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS Contractors proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR Contractor shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT Contract shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTORContractor. Vehicle maintenance shall be provided by CONTRACTOR Contractor staff or CONTRACTORContractor’s vendor. CONTRACTOR Contractor shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR Contractor shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR Contractor shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR Contractor shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR Contractor shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. 1. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTORContractor. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: •  Passenger name, scheduled time and address of pick-up •  Actual time driver arrived at location of pick-up •  Address of passenger drop-off •  Actual time driver dropped off passenger •  No Shows and trip cancellations, should they apply •  Any unscheduled trips or stops that may occur CONTRACTOR Contractor shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR Contractor and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. 2. Vehicles CONTRACTOR Contractor will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTORContractor. CONTRACTOR Contractor shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS Contractors proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. 3. Facilities, Vehicles & Vehicle Maintenance Services I. a. Vehicle Inspection CONTRACTOR Contractor shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT Contractor shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. b. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTORContractor. Vehicle maintenance shall be provided by CONTRACTOR Contractor staff or CONTRACTORContractor’s vendor. CONTRACTOR Contractor shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. c. Administrative and Clerical Office Space CONTRACTOR Contractor shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR Contractor shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. d. Reservations, Scheduling and Dispatch Office Space CONTRACTOR Contractor shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR Contractor shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service. e. Transportation Coordinator Office Space Suitable office space shall be dedicated and functionally organized to accommodate the Transportation Coordinator, allowing for confidential conversations to take place with potential clients and security of client applications or data containing personal client information. f. Maintenance Facilities Contractor shall comply with OSHA regulations. Contractor will be responsible for disposal of any hazardous waste generated by its operation in compliance with all E.P.A. and California Department of Health Services regulations. Contractor shall comply with all State Water Resources Control Board Nonpoint Source (NPS) Pollution Control Plan requirements under the Federal Clean Water Act. Contractor is required to provide adequate and appropriate shop equipment and special tools as necessary to perform the necessary maintenance tasks required. Contractor is required to provide all necessary fuels, lubricants, materials, parts and labor for the maintenance of SNEMT vehicles. If vehicles with a capacity of ten or more passengers are used to provide SNEMT services, the Contractor shall ensure that the ten-or-more passenger vehicles meet all standards required to pass a CHP Terminal Inspection. Ten- or-more passenger vehicles shall receive and pass a yearly CHP Terminal Inspection. Contractors may use a third party for maintenance. g. Red Tagged Vehicles The OoA may, during normally scheduled monitoring visits, or, as a follow-up to a client complaint, inspect any vehicles used by Contractor to transport clients. If, in the opinion of the OoA, a vehicle does not meet OoA safety standards, it may be “red tagged.” A vehicle that has been “red tagged” shall be immediately removed from service. A “red tagged” vehicle may not be released for service until such time as the problems associated with it have been rectified by Contractor and verified by OoA. A vehicle may be “red tagged” by OoA if any of the following occurs:  Safety equipment missing (per Vehicle Code requirements)  Wheelchair lift inoperative  Wheelchair lift brake interlock inoperative  Wheelchair lift restraints missing or inoperative  Tires: Flat, worn, embedded objects, bald  Passenger door interlock inoperative  Headlights out  Taillights out  Turn signals out or inoperative  Horn not working  Windshield wipers not working  Engine smoking excessively  Brake lining too thin  Fluid leaks  Coolant leaks  Exhaust system leaking or damaged  Steering with excessive play  Loose or missing lug nuts  Any noncompliance with Federal Motor Vehicle Safety Standards and other governing agency safety, vehicle operations regulations  Any other safety or maintenance item which may endanger the safety of SNEMT clients h. Vehicle Cleanliness To facilitate customer service, it is imperative vehicles remain clean and free from body damage (other than minor scratches). Daily Vehicle Cleanliness Standards: Interior vehicle cleaning will be done on a daily basis with the exterior being washed at a minimum weekly or as needed. Daily cleaning will include:  Clean inside of all windows, remove fingerprints and head prints  Remove dust from seats and dashboards  Sweep or vacuum all floor areas, mop up any spills  Ensure vehicle is free from all paper, gum, and debris, etc.  Repair any damaged seats  Remove any graffiti  Ensure wheelchair securements and passenger restraints are clean and serviceable i. Road Calls In the event of a vehicle failure while in service, Contractor shall deploy a vehicle immediately upon notification to replace the failed vehicle to ensure continuity of service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. DocuSign Envelope ID: C5D8E3D8-60B9-4EEE-99F5-398C4C9248C0 Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance ServicesServices DocuSign Envelope ID: A6A3E017-8D27-4856-8392-1DDF17A70866 I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: •  Passenger name, scheduled time and address of pick-up •  Actual time driver arrived at location of pick-up •  Address of passenger drop-off •  Actual time driver dropped off passenger •  No Shows and trip cancellations, should they apply •  Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). DocuSign Envelope ID: 5C4EC817-72A3-4CC4-B2F1-FA9CF4EC49CF Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: •  Passenger name, scheduled time and address of pick-up •  Actual time driver arrived at location of pick-up •  Address of passenger drop-off •  Actual time driver dropped off passenger •  No Shows and trip cancellations, should they apply •  Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance ServicesServices DocuSign Envelope ID: C69824CB-EF56-44EA-A2AE-22F9123E20DA I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance ServicesServices DocuSign Envelope ID: 8F0E4DB3-A5A7-42C5-AFEE-FC5805072818 I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). DocuSign Envelope ID: 04598505-6C1B-46B2-976C-86EEE378AEA4 Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: •  Passenger name, scheduled time and address of pick-up •  Actual time driver arrived at location of pick-up •  Address of passenger drop-off •  Actual time driver dropped off passenger •  No Shows and trip cancellations, should they apply •  Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles DocuSign Envelope ID: E698D8F8-A9B3-46FA-8AD3-BAC2DD2BC10F CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles DocuSign Envelope ID: 620302D3-07E0-4A50-8C87-DF51B4EE0FE4 CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.

Vehicle Operations. A. Driver Trip Sheets and Mileage OoA will approve the trip sheet format for the SNEMT program which will be developed by CONTRACTOR. Mileage readings on the Driver’s Trip Sheet will indicate the actual per trip miles from pick-up point to drop-off point. Starting odometer readings shall be recorded in the appropriate places when the vehicle leaves and at the first scheduled pick-up. The ending odometer readings will be recorded at the time of the last drop off and upon returning to the yard or vehicle resting location. Driver Trip Sheets will at a minimum also include: • Passenger name, scheduled time and address of pick-up • Actual time driver arrived at location of pick-up • Address of passenger drop-off • Actual time driver dropped off passenger • No Shows and trip cancellations, should they apply • Any unscheduled trips or stops that may occur CONTRACTOR shall organize and file trip sheets by date. All original trip sheets will be maintained by the CONTRACTOR and kept within an Orange County location for review by OoA during normal working hours of 8:00 A.M. to 5:00 P.M., Monday through Friday. A Trip Sheet Summary will be sent to the OoA with the Monthly Report and invoice by the 15th calendar day of the following month. B. Vehicles CONTRACTOR will provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the program. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of the CONTRACTOR. CONTRACTOR shall provide sufficient vehicles for back-up due to breakdowns or accidents and on-street driver relief as needed. CONTRACTORS proposing to use taxis must comply with OCTAP regulations and must provide accessible services to passengers upon request. (OCTAP regulations can be found at: xxxx://xxx.xxxxx.xxx/regulations.pdf ). Taxi vehicles must be certified through OCTAP. C. Facilities, Vehicles & Vehicle Maintenance Services I. Vehicle Inspection CONTRACTOR shall establish an inspection procedure that ensures that each vehicle that is in service is inspected before first pick-up and at the end DocuSign Envelope ID: 57F96789-E202-4977-9F2C-F7BB3D524B90 of each service day. CONTRACT shall maintain records of the inspections at the program office for review at the discretion of the OoA. II. Facilities and Vehicle Maintenance SNEMT services shall be operated from a facility provided by CONTRACTOR. Vehicle maintenance shall be provided by CONTRACTOR staff or CONTRACTOR’s vendor. CONTRACTOR shall conduct vehicle maintenance and repair operations so that a sufficient number of vehicles are available during operating hours to meet the client demand for transportation. III. Administrative and Clerical Office Space CONTRACTOR shall provide administrative and clerical office space suitable to accommodate the personnel necessary to operate the SNEMT service and to maintain and keep all necessary data and records. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the SNEMT service. IV. Reservations, Scheduling and Dispatch Office Space CONTRACTOR shall provide reservations, scheduling and dispatch office space suitable to accommodate the personnel necessary to operate the reservations, scheduling and dispatch functions of the SNEMT service. CONTRACTOR shall provide all furnishings and equipment, including telephones and telephone service, necessary for operating the reservations, scheduling and dispatch functions of the SNEMT service.