Common use of What Your Service Provider Will Do to Correct Problems Clause in Contracts

What Your Service Provider Will Do to Correct Problems. When you contact a Service Provider, you must follow the specified problem determination and resolution procedures. The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. The Service Provider may direct you to download and install designated software updates. Some problems may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. If your problem cannot be resolved over the telephone; through the application of software updates or the installation of a CRU, the Service Provider will arrange for service under the type of warranty service designated for the product under “Part 3 - Warranty Service Information” below. If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent. If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.

What Your Service Provider Will Do to Correct Problems. When you contact a Service Provider, you must follow the specified problem determination and resolution proceduresprocedures specified. The Your Service Provider will attempt to diagnose and resolve your problem by over the telephone, e-mail or through remote assistance. The Your Service Provider may direct you to download and install designated software updates. Some problems may can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the your Service Provider will ship the CRU to you for you to install. If your problem cannot be resolved over the telephone; telephone or remotely, through the your application of software updates or the installation of a CRUCRU by you, the your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled “Part 3 - Warranty Service Information.” below. If the your Service Provider determines that it is unable to repair your product, the your Service Provider will replace it with one that is at least functionally equivalent. If the your Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.