Work Packages. The project is composed of two Networking Work Packages (NA1 and NA2), two Service Work Packages (SA1 and SA2) and one Joint Research Work Packages (JRA1). SA1 - Maintenance and Support owns the EMI production releases and the associated transition and support procedures. It provides coordination of the EMI user support activities (expert 3rd-level support), and is responsible for the reactive maintenance (software defects fixes) of the EMI services and components. SA1 works closely with SA2 (Quality Assurance) to implement and execute the release configuration management process, the acceptance criteria validation process and the correct application of Service Level Agreements. SA1 contributes to the dissemination and training activities defined by NA2 by providing technical expertise, especially in the use of the project results by third-parties, such as users, system and service administrators, application developers and operating systems maintainers.
Appears in 4 contracts
Samples: Grant Agreement, Grant Agreement, Grant Agreement
