Xxxxx Blocks Service Premium. 11.1. Xxxxx Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Xxxxx Blocks Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Xxxxx Blocks' standard hourly rates. 11.2. Xxxxx Blocks keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by Xxxxx Blocks in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary. 11.3. Client is able to inspect the time records via the Portal and is required to approve each assignment. Xxxxx Blocks will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client. 11.4. By means of derogation from Clause 11.3, Xxxxx Blocks shall not be required to await Client’s approval with respect to Issues: i) that have a maximum estimated time of one (1) hour; ii) all high and critical Issues; or iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes. 11.5. Xxxxx Blocks has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e-mail or via the Portal). Xxxxx Blocks will start working on the milestone upon receipt of approval, and Xxxxx Blocks has permission to charge an extra 10% at the most, calculated on the total number of approved hours. 11.6. Xxxxx Blocks will invoice the amount payable for the Xxxxx Blocks Service Premium in advance. 11.7. Client is entitled to transfer a maximum of 20% of the hours that are not used under Xxxxx Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled. 11.8. In the event either the Agreement or only Xxxxx Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used. 11.9. The development of applications and software (Deliverables) falls outside the scope of Xxxxx Blocks Service Premium. 11.10. For the duration of Xxxxx Blocks Service Premium, Xxxxx Blocks shall perform no other than the following maintenance activities on Client's behalf: i) the correction of minor faults (bugs) detected in the software by Client which are reproducible; ii) preventative maintenance. 11.11. With respect to (but not limited to) the following activities, Xxxxx Blocks will determine whether they fall under the Xxxxx Blocks Service Premium: i) modifying the software if it is deemed necessary due to amended legislation; ii) modifying the interfaces and protocols to enable Client to use the software in connection with other software, equipment and operating systems; iii) installation and configuration of SSL certificates and domain names; iv) repairing at Client's request damage in the software or data that is not attributable to Xxxxx Blocks; v) any other activities, at Xxxxx Blocks’s sole discretion.
Appears in 1 contract
Samples: General Terms and Conditions
Xxxxx Blocks Service Premium. 11.1. Xxxxx Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Xxxxx Blocks Xxxxxx Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Xxxxx Blocks' Xxxxxx’ standard hourly rates.
11.2. Xxxxx Blocks Xxxxxx keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by Xxxxx Blocks Xxxxxx in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary.
11.3. Client is able to inspect the time records via the Portal and is required to approve each assignment. Xxxxx Blocks Xxxxxx will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client.
11.4. By means of derogation from Clause 11.3, Xxxxx Blocks Xxxxxx shall not be required to await Client’s approval with respect to Issues:
i) that have a maximum estimated time of one (1) hour;
ii) all high and critical Issues; or
iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes.
11.5. Xxxxx Blocks Xxxxxx has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e-e- mail or via the Portal). Xxxxx Blocks Xxxxxx will start working on the milestone upon receipt of approval, and Xxxxx Blocks Xxxxxx has permission to charge an extra 10% at the most, calculated on the total number of approved hours.
11.6. Xxxxx Blocks Xxxxxx will invoice the amount payable for the Xxxxx Blocks Service Premium in advance.
11.7. Client is entitled to transfer a maximum of 20% of the hours that are not used under Xxxxx Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled.
11.8. In the event either the Agreement or only Xxxxx Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used.
11.9. The development of applications and software (Deliverables) falls outside the scope of Xxxxx Blocks Service Premium.
11.10. For the duration of Xxxxx Blocks Xxxxxx Service Premium, Xxxxx Blocks Xxxxxx shall perform no other than the following maintenance activities on Client's behalf:
i) the correction of minor faults (bugs) detected in the software by Client which are reproducible;
ii) preventative maintenance.
11.11. With respect to (but not limited to) the following activities, Xxxxx Blocks Xxxxxx will determine whether they fall under the Xxxxx Blocks Service Premium:
i) modifying the software if it is deemed necessary due to amended legislation;
ii) modifying the interfaces and protocols to enable Client to use the software in connection with other software, equipment and operating systems;
iii) installation and configuration of SSL certificates and domain names;
iv) repairing at Client's request damage in the software or data that is not attributable to Xxxxx BlocksXxxxxx;
v) any other activities, at Xxxxx Blocks’s Xxxxxx’ sole discretion.
Appears in 1 contract
Samples: General Terms & Conditions
Xxxxx Blocks Service Premium. 11.1. 11.1 Xxxxx Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Xxxxx Betty Blocks Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Xxxxx Betty Blocks' ’ standard hourly rates.
11.2. Xxxxx 11.2 Betty Blocks keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by Xxxxx Betty Blocks in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary.
11.3. 11.3 Client is able to inspect the time records via the Portal and is required to approve each assignment. Xxxxx Betty Blocks will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client.
11.4. 11.4 By means of derogation from Clause 11.3, Xxxxx Betty Blocks shall not be required to await Client’s approval with respect to Issues:
i) that have a maximum estimated time of one (1) hour;
ii) all high and critical Issues; or
iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes.
11.5. Xxxxx 11.5 Betty Blocks has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e-e- mail or via the Portal). Xxxxx Betty Blocks will start working on the milestone upon receipt of approval, and Xxxxx Betty Blocks has permission to charge an extra 10% at the most, calculated on the total number of approved hours.
11.6. Xxxxx 11.6 Betty Blocks will invoice the amount payable for the Xxxxx Blocks Service Premium in advance.
11.7. 11.7 Client is entitled to transfer a maximum of 20% of the hours that are not used under Xxxxx Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled.
11.8. 11.8 In the event either the Agreement or only Xxxxx Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used.
11.9. 11.9 The development of applications and software (Deliverables) falls outside the scope of Xxxxx Blocks Service Premium.
11.10. 11.10 For the duration of Xxxxx Betty Blocks Service Premium, Xxxxx Betty Blocks shall perform no other than the following maintenance activities on Client's behalf:
i) the correction of minor faults (bugs) detected in the software by Client which are reproducible;
ii) preventative maintenance.
11.11. 11.11 With respect to (but not limited to) the following activities, Xxxxx Betty Blocks will determine whether they fall under the Xxxxx Blocks Service Premium:
i) modifying the software if it is deemed necessary due to amended legislation;
ii) modifying the interfaces and protocols to enable Client to use the software in connection with other software, equipment and operating systems;
iii) installation and configuration of SSL certificates and domain names;
iv) repairing at Client's request damage in the software or data that is not attributable to Xxxxx Betty Blocks;
v) any other activities, at Xxxxx Betty Blocks’s ’ sole discretion.
Appears in 1 contract
Samples: General Terms & Conditions
Xxxxx Blocks Service Premium. 11.1. 11.1 Xxxxx Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Xxxxx Betty Blocks Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Xxxxx Betty Blocks' 's standard hourly rates.
11.2. Xxxxx 11.2 Betty Blocks keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by Xxxxx Betty Blocks in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary.
11.3. 11.3 Client is able to inspect the time records via the Portal and is required to approve each assignment. Xxxxx Betty Blocks will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client.
11.4. 11.4 By means of derogation from Clause 11.3, Xxxxx Betty Blocks shall not be required to await Client’s approval with respect to Issues:
i) that have a maximum estimated time of one (1) hour;
ii) all high and critical Issues; or
iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes.
11.5. Xxxxx 11.5 Betty Blocks has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e-mail or via the Portal). Xxxxx Betty Blocks will start working on the milestone upon receipt of approval, and Xxxxx Betty Blocks has permission to charge an extra 10% at the most, calculated on the total number of approved hours.
11.6. Xxxxx 11.6 Betty Blocks will invoice the amount payable for the Xxxxx Blocks Service Premium in advance.
11.7. 11.7 Client is entitled to transfer a maximum of 20% of the hours that are not used under Xxxxx Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled.
11.8. 11.8 In the event either the Agreement or only Xxxxx Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used.
11.9. 11.9 The development of applications and software (Deliverables) falls outside the scope of Xxxxx Blocks Service Premium.
11.10. 11.10 For the duration of Xxxxx Betty Blocks Service Premium, Xxxxx Betty Blocks shall perform no other than the following maintenance activities on Client's behalf:
i) the correction of minor faults (bugs) detected in the software by Client which are reproducible;
ii) preventative maintenance.
11.11. 11.11 With respect to (but not limited to) the following activities, Xxxxx Betty Blocks will determine whether they fall under the Xxxxx Blocks Service Premium:
i) modifying the software if it is deemed necessary due to amended legislation;
ii) modifying the interfaces and protocols to enable Client to use the software in connection with other software, equipment and operating systems;
iii) installation and configuration of SSL certificates and domain names;
iv) repairing at Client's request damage in the software or data that is not attributable to Xxxxx Betty Blocks;
v) any other activities, at Xxxxx Betty Blocks’s sole discretion.
Appears in 1 contract
Samples: Master Services Agreement
Xxxxx Blocks Service Premium. 11.1. 11.1 Xxxxx Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Xxxxx Blocks Xxxxxx Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Xxxxx Blocks' Xxxxxx's standard hourly rates.
11.2. 11.2 Xxxxx Blocks Xxxxxx keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by Xxxxx Blocks Xxxxxx in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary.
11.3. 11.3 Client is able to inspect the time records via the Portal and is required to approve each assignment. Xxxxx Blocks Xxxxxx will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client.
11.4. 11.4 By means of derogation from Clause 11.3, Xxxxx Blocks Xxxxxx shall not be required to await Client’s approval with respect to Issues:
i) that have a maximum estimated time of one (1) hour;
ii) all high and critical Issues; or
iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes.
11.5. 11.5 Xxxxx Blocks Xxxxxx has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e-mail or via the Portal). Xxxxx Blocks Xxxxxx will start working on the milestone upon receipt of approval, and Xxxxx Blocks Xxxxxx has permission to charge an extra 10% at the most, calculated on the total number of approved hours.
11.6. 11.6 Xxxxx Blocks Xxxxxx will invoice the amount payable for the Xxxxx Blocks Service Premium in advance.
11.7. 11.7 Client is entitled to transfer a maximum of 20% of the hours that are not used under Xxxxx Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled.
11.8. 11.8 In the event either the Agreement or only Xxxxx Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used.
11.9. 11.9 The development of applications and software (Deliverables) falls outside the scope of Xxxxx Blocks Service Premium.
11.10. 11.10 For the duration of Xxxxx Blocks Xxxxxx Service Premium, Xxxxx Blocks Xxxxxx shall perform no other than the following maintenance activities on Client's behalf:
i) the correction of minor faults (bugs) detected in the software by Client which are reproducible;
ii) preventative maintenance.
11.11. 11.11 With respect to (but not limited to) the following activities, Xxxxx Blocks Xxxxxx will determine whether they fall under the Xxxxx Blocks Service Premium:
i) modifying the software if it is deemed necessary due to amended legislation;
ii) modifying the interfaces and protocols to enable Client to use the software in connection with other software, equipment and operating systems;
iii) installation and configuration of SSL certificates and domain names;
iv) repairing at Client's request damage in the software or data that is not attributable to Xxxxx BlocksXxxxxx;
v) any other activities, at Xxxxx BlocksXxxxxx’s sole discretion.
Appears in 1 contract
Samples: Master Services Agreement
