Your cooperation. 4.1 You shall provide Us with necessary information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us. 4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. You are allowed to appoint a certain number of individuals in Your organization with the appropriate power of authority to a) issue Service Requests and/or Change Requests and b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals You may appoint depend on Your subscription as further detailed in the Order Form. 4.3 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.4 4.4 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English; a) the name of the person reporting the Incident; b) a short description of the Incident and how it is manifested; c) how the Incident can be reproduced or verified; d) in what situations the Incident occurs; e) the type of browser or device used (PC, smart phone etc.); f) the effects of the Incident: and g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
Appears in 2 contracts
Samples: Master Cloud Subscription and Services Agreement, Master Cloud Subscription and Services Agreement
Your cooperation. 4.1 You shall timely provide Us with necessary and accurate information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. We will not be responsible for any deficiency in performing Our obligations if such deficiency results from Your failure to provide cooperation as set out herein. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. You are allowed to appoint a certain number of individuals in Your organization with the appropriate power of authority to a) issue Service Requests and/or Change Requests and b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals You may appoint depend on Your subscription as further detailed in the Order Form.
4.3 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.4
4.4 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
4.5 If the Cloud Service is dependent on any Locally Installed Components You are obliged to:
a) provide the necessary infrastructure reasonably requested by Us from time to time.
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components.
c) Implement any new versions of the ERP Integration released by us in accordance with Our instructions. If either of a), b) or c) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a), b) and/or c) to fulfill any request by You will be charged.
Appears in 2 contracts
Samples: Master Cloud Subscription and Services Agreement, Master Cloud Subscription and Services Agreement
Your cooperation. 4.1 You shall timely provide Us with necessary and accurate information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. We will not be responsible for any deficiency in performing Our obligations if such deficiency results from Your failure to provide cooperation as set out herein. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. You are allowed to appoint a certain number of individuals in Your organization with the appropriate power of authority to a) issue Service Requests and/or Change Requests and b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals You may appoint depend on Your subscription as further detailed above in the Order Formclause 3.4.
4.3 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.4
4.4 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
4.5 If the Cloud Service is dependent on any Locally Installed Components You are obliged to:
a) provide the necessary infrastructure reasonably requested by Us from time to time.
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components.
c) Implement any new versions of the ERP Integration released by us in accordance with Our instructions. If either of a), b) or c) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a), b) and/or c) to fulfill any request by You will be charged.
Appears in 2 contracts
Samples: Master Cloud Subscription and Services Agreement, Cloud Subscription and Services Agreement
Your cooperation. 4.1 You shall provide Us with necessary information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. .
4.3 You are allowed to appoint a certain number of individuals shall name the persons in Your your organization with the appropriate power of authority to to:
a) issue Service Requests and/or Change Requests and Requests; and
b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals .
4.4 If the Cloud Service is dependent on any Locally Installed Components You may appoint depend on Your subscription as further detailed are obliged to:
a) provide the necessary infrastructure stated in the Order FormTechnical Requirements available at xxxx://xxx.xxxxxxxxxx.xxx/en/legal/mf_tr_cloud
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components. If either of a) or b) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a) and/or b) to fulfill any request by You will be charged.
4.3 4.5 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.44.6.
4.4 4.6 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants)) and may not be reported until the functionality in the production tenant(s) has been accepted.
Appears in 2 contracts
Samples: Master Cloud Subscription Agreement, Master Cloud Subscription Agreement
Your cooperation. 4.1 You shall provide Us with necessary information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. .
4.3 You are allowed to appoint a certain number of individuals shall name the persons in Your your organization with the appropriate power of authority to to:
a) issue Service Requests and/or Change Requests and Requests; and
b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals .
4.4 If the Cloud Service is dependent on any Locally Installed Components You may appoint depend on Your subscription as further detailed are obliged to:
a) provide the necessary infrastructure stated in the Order FormTechnical Requirements available at xxxx://xxx.xxxxxxxxxx.xxx/en/legal/mf_tr_cloud
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components.
4.3 c) If either of a) or b) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a) and/or b) to fulfill any request by You will be charged.
4.5 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.44.6.
4.4 4.6 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
Appears in 1 contract
Samples: Master Cloud Subscription Agreement
Your cooperation. 4.1 You shall provide Us with necessary information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. You are allowed to appoint a certain number of individuals in Your organization with the appropriate power of authority to a) issue Service Requests and/or Change Requests and b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals You may appoint depend on Your subscription as further detailed in the Order Form.
4.3 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.4
4.4 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verifiedorverified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etclogsetc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
4.5 If the Cloud Service is dependent on any Locally Installed Components You are obliged to:
a) provide the necessary infrastructure reasonably requested by Us from time to time.
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components.
c) Implement any new versions of the ERP Integration released by us in accordance with Ourinstructions. If either of a), b) or c) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a), b) and/or c) to fulfill any request by You will be charged. .
Appears in 1 contract
Your cooperation. 4.1 You shall provide Us with necessary information and documentation reasonably requested in order for Us to fulfill Our obligations hereunder. Should Our ability to fulfill Our obligations be affected by any products or services rendered by a third party to You, You are responsible to retain the information and documentation as requested by Us.
4.2 You shall ensure that the personnel used by You for the co- operation with Us has appropriate competence and training for assigned tasks in order for Us to receive the requested information and/or documentation. You are allowed to appoint a certain number of individuals in Your organization with the appropriate power of authority to a) issue Service Requests and/or Change Requests and b) approve any changes to Your configuration as a consequence of resolving an Incident. The maximum number of individuals You may appoint depend on Your subscription as further detailed in the Order Form.
4.3 You shall notify Us of Incidents without undue delay following detection thereof. Such notification shall be made in accordance with Section 4.4
4.4 When reporting an Incident You shall, where applicable, provide Us with information from time to time reasonably requested by Us, including the following information in English;
a) the name of the person reporting the Incident;
b) a short description of the Incident and how it is manifested;
c) how the Incident can be reproduced or verified;
d) in what situations the Incident occurs;
e) the type of browser or device used (PC, smart phone etc.);
f) the effects of the Incident: and
g) any other relevant information (screen-prints, logs etc.). Incidents may only be reported for production tenants (i.e. not test, training or non-production tenants).
4.5 If the Cloud Service is dependent on any Locally Installed Components You are obliged to:
a) provide the necessary infrastructure reasonably requested by Us from time to time.
b) provide Us with remote access capabilities, via VPN or corresponding technology, to the Locally Installed Components.
c) Implement any new versions of the ERP Integration released by us in accordance with Our instructions. If either of a), b) or c) is not fulfilled, (i) any Downtime resulting therefrom will not be included in the calculation of Availability, (ii) Response Times will not start to be measured until duly fulfilled and (iii) any additional costs associated with a), b) and/or c) to fulfill any request by You will be charged. .
Appears in 1 contract
