Common use of Your rights to end the contract Clause in Contracts

Your rights to end the contract. 11.1 You can always end your contract with Us. Your rights when you end the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contract: 11.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 11; 11.1.2 If you want to end the contract because of something We have done or have told you We are going to do; or 11.1.3 If you have just changed your mind. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephone, but this may be subject to deductions. 11.2 Ending the contract because of something We have done or are going to do. If you are ending the contract for a valid reason, the contract will end immediately and We will refund you in full for any Seminars which have not been provided and you may also be entitled to compensation. Valid reasons are: 11.2.1 We have told you about an upcoming change under clause 6.2 which you do not agree to; 11.2.2 We have told you about an error in the price or description of the Seminar and you do not wish to proceed; 11.2.3 there is a risk that supply of the Seminar or any Product(s) may be significantly delayed because of events outside Our control; or 11.2.4 you have a legal right to end the contract because of something We have done wrong. 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

Your rights to end the contract. 11.1 If You can always end your Are a Consumer: 9.1 Your rights on ending the contract with Us. Your rights when you end the contract us as a consumer will depend on what you have bookedpurchased, whether there the product is anything wrongdefective, how We we are performing and when you decide to end the contract: 11.1.1 If 9.1.1 if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;10.10). 11.1.2 If 9.1.2 if you want to end the contract because of something We we have done or have told you We we are going to do; or, see clause 9.2. 11.1.3 If 9.1.3 if you have just changed your mind, see clause 9.3. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephoneperiod, but this may be subject to deductions; 9.1.4 in all other cases (if we are not at fault and there is no right to change your mind), see clause 9.4. 11.2 Ending the contract because of something We have done or are going to do. 9.2 If you are ending the a contract for a valid reasonreason set out at 9.2.1 to 9.2.5 to below, the contract will end immediately and We we will refund you in full for any Seminars products or services which have not been provided and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We 9.2.1 we have told you about an upcoming change under clause 6.2 to the product or these Terms which you do not agree to; 11.2.2 We 9.2.2 we have told you about an error in the price or description of the Seminar product or service you have ordered and you do not wish to proceed; 11.2.3 9.2.3 there is a risk that supply of the Seminar or any Product(s) products and/or services may be significantly delayed because of events outside Our our control; 9.2.4 we have suspended supply for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 12 months; or 11.2.4 9.2.5 you have a legal right to end the contract because of something We we have done wrong. 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). 9.3 For most products and/or services bought online or online, over the telephone or away from our business premises, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these termsTerms. 11.4 When 9.4 Even if we are not at fault and you don’t have the right to change your mind. You do not have a right to change your mind in respect of:mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately. You may have to pay compensation for the net costs incurred as a result of you ending the contract.

Your rights to end the contract. 11.1 9.1 You can always end your contract with Usus. Your rights when you end cancel the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contract:bought, 11.1.1 (a) If what you have bought is faulty or misdescribed misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 1112; 11.1.2 (b) If you want to end the contract because of something We we have done or have told you We we are going to do; or, see clause 16.3; 11.1.3 (c) If you have just changed your mindmind about the product, see clause 16.3. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephoneperiod, but this may be subject to deductionsdeductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6. 11.2 9.2 Ending the contract because of something We we have done or are going to do. If you are ending the cancelling a contract for a valid reasonreason set out at (a) to (e) below, the contract will end immediately and We we will refund you in full for any Seminars products which have not been provided and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We (a) we have told you about an upcoming significant change under clause 6.2 to the product which you do not agree toto (see clause 7.2); 11.2.2 We (b) we have told you about an error in the price or description of the Seminar product you have ordered and you do not wish to proceed; 11.2.3 (c) there is a risk that supply of the Seminar or any Product(s) products may be significantly delayed because of events outside Our our control; (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or 11.2.4 (e) you have a legal right to end cancel the contract because of something We we have done wrong. 11.3 9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 9.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of: (a) products that have been made or tailored to your specification, or which have been personalised; (b) services, once these have been completed, even if the cancellation period is still running; (c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or (d) any products which become mixed inseparably with other items after their delivery. 9.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. (a) Have you bought services? If so, you have 14 days after the day our agent emails you to confirm we accept your order. However, once we or our agent have completed the services you cannot change your mind, even if the period is still running. If you cancel after we or our agent have started the services, you must pay us for the services provided up until the time you tell us or our agent that you have changed your mind. (b) Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receives the goods. 9.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1.1), you can still cancel the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we or our agent have finished providing the services and you have paid for them. If you want to cancel the contract in these circumstances, just contact our agent to let them know. The contract will end immediately and you will receive a refund for any sums paid by you for products not provided. We or our agent may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we or our agent will incur as a result of your cancelling the contract.

Your rights to end the contract. 11.1 10.1. You can always end your contract (membership and/or other contracts for services) with Usus. Your rights when you end the contract will depend on what you have bookedbought, whether there is anything wrongwrong with it, how We we are performing and when you decide to end the contract: 11.1.1 10.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 1113; 11.1.2 10.1.2. If you want to end the contract because of something We we have done or have told you We we are going to do; or, see clause 10.2; 11.1.3 10.1.3. If you have just changed your mindmind about the Services, see clause 10.3. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephone(if applicable – see clause 10.3 below), but this may be subject to reasonable deductions; 10.1.4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 10.4. 11.2 10.2. Ending the contract because of something We we have done or are going to do. If you are ending the a contract for a valid reason, reason set out at 10.2.1 to 10.2.5 below the contract will end immediately within 7 (seven) days from receipt of your written notice and We we will refund you in full for any Seminars Services which have not been provided and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We 10.2.1. we have told you about an upcoming change to the Service (a change not addressed under clause 6.2 the Terms of Services) or these terms which you do not agree toto (see clause 7.2); 11.2.2 We 10.2.2. we have told you about an error in the price or description of the Seminar Service you have ordered and you do not wish to proceed; 11.2.3 10.2.3. there is a risk that supply provision of the Seminar or any Product(s) Services may be significantly delayed because of events outside Our our control; or; 11.2.4 10.2.4. you have a legal right to end the contract because of something We we have done wrong; or 10.2.5. we are unable to perform the requested Service within 30 (thirty) days after the day on which the contract was concluded for the specific Service unless we have agreed otherwise. 11.3 10.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013Electronic Communications and Transactions Act 25 of 2002). For most products bought Services acquired online or over the telephone you have a legal right to change your mind within 14 7 (seven) days after the commencement date of the contract for a specific Service (“Cooling-off period”). The following will apply in terms of the Cooling-off period:- 10.3.1. The Cooling-off period will not apply (as per section 42(2) of the ECT Act) to Services which began with your consent before the end of the Cooling Off Period. If you cancel after we have started the Services (or any part thereof), we may charge you a reasonable cancellation fee. You must pay us for the services provided up until the time you tell us that you have changed your mind and receive a refundsuch reasonable cancellation fee (where applicable); 10.3.2. These rightsShould you wish to end the contract during the Cooling-off period, you will have to notify us in writing and must be received by us within the Cooling-off period; 10.3.3. we may charge you reasonable costs and expenses actually incurred by us between the commencement date and date of receipt of your above notice; 10.3.4. where you have made payment to us, we will refund you the amount paid minus any costs as stated under the Consumer Contracts Regulations 2013, are explained in more detail in these terms10.3.3 above within 30 (thirty) days from date of cancellation. 11.4 When you don’t have 10.4. Ending the contract where we are not at fault and there is no right to change your mind. 10.4.1. In the event that you wish to cancel your Membership Package (without any fault on our side), you will have to deliver to us a 30 (thirty) day written notification (“Notice Period”). The following shall also apply:- 10.4.1.1. You do will remain liable to us for any amounts owed to us in terms of our contract up to the date of cancellation; 10.4.1.2. We may charge a reasonable cancellation fee; 10.4.1.3. We will not have charge a right reasonable cancellation fee where the Member has died or has been hospitalised and will refund you accordingly, subject to change your mind in respect of:written confirmation of same.

Your rights to end the contract. 11.1 15.1 You can always end your contract with Us. Your rights when you end the contract will depend on what you before the services have booked, whether there is anything wrong, how We are performing been supplied and when you decide to end the contract: 11.1.1 If what you have bought is faulty or misdescribed you paid for. You may have a legal right contact us at any time to end the contract (or to get a service re-performed or to get for the services, but in some or all of your money back)circumstances we may charge you certain sums for doing so, see clause 11;as described below. 11.1.2 If you want to end the contract because of something We have done or have told you We are going to do; or 11.1.3 If 15.2 What happens if you have just changed your mind. You may be able to get a refund if you are within good reason for ending the cooling-off period and purchased the item online or over the telephone, but this may be subject to deductions. 11.2 Ending the contract because of something We have done or are going to docontract. If you are ending the contract for a valid reason, reason set out at (a) to (e) below the contract will end immediately and We we will refund you in full for any Seminars services which have not been provided and you may also be entitled to compensationor have not been properly provided. Valid The relevant reasons are: 11.2.1 We (a) we have told you about an upcoming change under clause 6.2 to the services or these terms which you do not agree toto (see clause 7.1); 11.2.2 We (b) we have told you about an error in the price or description of the Seminar services you have ordered and you do not wish to proceed; 11.2.3 (c) there is a risk that supply of the Seminar or any Product(s) services may be significantly delayed because of events outside Our our control; or; 11.2.4 (d) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons; (e) you have a legal right to end the contract because of something We we have done wrong. 11.3 Exercising your right 15.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 15.2, the contract will end immediately but we may charge. The booking deposit may be retained by us. Details are as follows; (a) for cancellations that occur more than 6 weeks before the vehicle hire is to commence a full refund will be given; (b) For cancellations that occur 3-6 weeks before the vehicle hire commences a 50% refund will be given; (c) For cancellations less than 3 weeks before the vehicle hire is to commence no refund will be given. 15.4 There will be no refund given for early return of the vehicle / wish to change your mind (Consumer Contracts Regulations 2013)the hire agreement in the event of theft, illness, accident, etc. For most products bought online We advise you take out suitable holiday insurance to cover cancellation or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these termsearly return eventualities. 11.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

Your rights to end the contract. 11.1 You can always end AS A CONSUMER Clause 9 applies if you enter into a contract for the Services as a consumer (i.e., you are acting wholly or mainly outside of your contract with Ustrade, business, craft or profession). 9.1. Your rights when legal right to cancel an appointment starts from the date your service booking is finalised and/or you are sent your appointment confirmation (the date on which we e- mail or text you to confirm our acceptance of your order). 9.2. You may end the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contractContract: 11.1.1 If 9.2.1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract (Contract, or to get a service have the Services re-performed or to get some or all of your money back). If you have any complaints with our Service, see clause 11;clause 11.1.2 If you want to end 9.2.2. by exercising your rights under the contract Consumer Contracts Regulations 2013 9.2.3. because of something We we have done or have told you We are going to do, see clause 9.3; or 11.1.3 If 9.2.4. in all other cases where we are not at fault and you have just not changed your mind. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephone, but this may be subject to deductionssee clause 9.5. 11.2 9.3. Ending the contract Contract because of something We we have done or are going to do. If you are ending the contract for a valid reason, the contract The Contract will end immediately immediately, and We we will refund you in full for any Seminars Services which have not been provided and if you may also be entitled to compensation. Valid reasons areare ending the Contract for a reason below: 11.2.1 We 9.3.1. we have told you about an upcoming change under clause 6.2 to the Services or these terms which you do not agree to; 11.2.2 We 9.3.2. we have told you about an error in the price or description of the Seminar Services you have ordered, and you do not wish to proceed; 11.2.3 9.3.3. there is a risk that supply of the Seminar or any Product(s) Services may be significantly delayed because of events outside Our any act or event beyond our reasonable control; or; 11.2.4 9.3.4. you have a legal right to end the contract Contract because of something We we have done wrong. You may also be entitled to compensation. 11.3 9.4. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these termsRegulations. 11.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

Your rights to end the contract. 11.1 You can always end your contract with Usus. Your rights when you end the contract will depend on what you have bookedWorks we are providing, whether there is anything wrongwrong with the Works, how We we are performing and when you decide to end the contract: 11.1.1 (a) If what you have bought is the Works are faulty or misdescribed you may have a legal right to end the contract (or to get the Works repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11; 11.1.2 (b) If you want to end the contract because of something We we have done or have told you We we are going to do; or, see clause 8.2; 11.1.3 (c) If you have just changed your mindmind about the Works, see clause 8.3. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephoneperiod, but this may be subject to deductionsdeductions and certain charges, see clause 9; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6. 11.2 Ending the contract because of something We we have done or are going to do. If you are ending the a contract for a valid reason, reason set out at (a) to (d) below the contract will end immediately and We we will refund you in full for any Seminars Works which have not been provided and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We have told you about an upcoming change under clause 6.2 which you do not agree to; 11.2.2 We (a) we have told you about an error in the price or description of the Seminar Works and you do not wish to proceed; 11.2.3 (b) there is a risk that supply of the Seminar or any Product(s) Works may be significantly delayed because of events outside Our our control; (c) we have suspended supply of the Works for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or 11.2.4 (d) you have a legal right to end the contract because of something We we have done wrong. 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 When you don’t n't have the right to change your mind. You do not have a right to change your mind in respect of: (a) Any goods that are personalised or made to your specifications, and any services relating to those goods; (b) goods that have been used or incorporated into the land; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) services, once these have been completed, even if the cooling off period is still running; (f) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (g) any products which become mixed inseparably with other items after their delivery. 11.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered: (a) The cancellation (cooling off) period starts when we enter into a contract with you and will end 14 days after the date you sign the contract. (b) We do not have to provide any goods or services to you before the end of the 14-day cancellation (cooling off) period. However, you may want us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have to pay for those goods or services, even if you later cancel this contract. (c) Once we have completed the services you cannot change your mind, even if the cancellation (cooling off) period is still running. (d) If you have requested in writing that we start work straight away before the cancellation (cooling off) period has expired, this will mean you will still have a right to cancel but: (i) you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel; (ii) we will not collect or remove any goods that we have installed, unless we have offered to do so; (iii) you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by you. 11.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.4), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products and services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

Your rights to end the contract. 11.1 You can always end your contract with Us. 26.1 Your rights when you to end the contract Agreement will depend on what you have bookedhas been purchased, whether there is anything wrongwrong with it, how We we are performing and when you decide to end the contractAgreement: 11.1.1 26.1.1 If what you have bought any Equipment is faulty or misdescribed misdescribed, you may have a legal right to end the contract Agreement (or to get a service the product repaired or replaced or the Service re-performed or to get some a full or all partial refund of your money backpaid), ; see clause 11;30. 11.1.2 26.1.2 If you want to end the contract Agreement because of something We we have done or have told you We are going intend to do; or, see clause 26.2; 11.1.3 26.1.3 If you have just changed your mind, see clause 26.3 and clause 26.6. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephoneperiod, but this may be subject to deductionsdeductions and you will have to pay the costs of return of any Equipment; 26.1.4 You have legal rights if we deliver any goods comprising part of the System late. If we miss the delivery deadline for any such goods, then you may treat the Agreement as at an end straight away if any of the following apply: (a) we have refused to deliver the goods; or (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not wish to treat the Agreement as at an end straight away, or do not have the right to do so under this clause 26.1.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Agreement as at an end if we do not meet the new deadline; and 26.1.5 In all other cases (if we are not at fault and you are not a Consumer exercising your right to change your mind) the provisions of clause 6 shall apply. 11.2 26.2 Ending the contract Agreement because of something We we have done or are going to do. If you are ending the contract Agreement for a valid reasonreason set out at clause 26.2.1 to 26.2.5 below, the contract Agreement will end immediately and We we will refund you in full for any Seminars Fees which have been paid but where we have not been yet provided the Equipment and/or Service paid for and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We 26.2.1 we have told you about an upcoming change under clause 6.2 to the Equipment, Service or these Terms and Conditions which you do not agree towith; 11.2.2 We 26.2.2 we have told you about an error in the price or description of the Seminar Equipment or Service you have ordered and you do not wish to proceed; 11.2.3 26.2.3 there is a risk that supply of the Seminar Equipment or any Product(s) provision of the Service may be significantly delayed because of events outside Our our control; 26.2.4 we have suspended supply of the Equipment and/or Service for technical reasons, or notified you we are going to suspend these for technical reasons, in each case for a period of more than three months; or 11.2.4 26.2.5 you have a legal right to end the contract Agreement because of something We we have done wrongwrong (including because we have delivered late; see clause 26.1.4). 11.3 26.3 Exercising your the right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over You have the telephone you have a legal right to change your mind within 14 days after the date on which this Agreement comes into existence between us and you. You may also receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.this Part B. 11.4 26.4 When you don’t do not have the a right to change your mind. You The right as a Consumer to change your mind does not apply in respect of: 26.4.1 any part of the Service, once this has been completed, even if the cooling-off period is still running; 26.4.2 any Equipment sealed for health protection or hygiene purposes once these have been unsealed after you receive them; 26.4.3 any Equipment which becomes mixed inseparably with other items after their delivery. 26.5 How long do you have to change your mind? How long a Consumer has to change their mind depends on what they have ordered and how it is delivered. 26.5.1 In the case of the Service, you have 14 days after the day you sign to accept the Quotation and System Design Proposal. However, once we have completed the provision of the Service you cannot change your mind, even if the cooling-off period is still running. If you cancel after we have started the Service, you must pay us for the Service provided up until the time you confirm you have changed your mind. 26.5.2 If you change your mind about the Equipment, you have 14 days after the day you receive it (or, if the Equipment is delivered in several consignments over several days, after the day on which you receive the last delivery). Should you wish to cancel during the cooling-off period, a cancellation form is provided with the Agreement which should be returned to us as set out in clause 27. 26.6 Ending the Agreement where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind in respect of:(see Error! Bookmark not defined.26.1), you can still end the Agreement before it is completed, but you may have to pay us compensation. A contract for goods (that is, the Equipment) is completed when the goods are delivered and paid for. A contract for services (that is, the provision of the Service) is completed when we have finished providing the services and you have paid for these. If you want to end the Agreement before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Agreement will end immediately and we will refund any sums paid by you for Equipment or Service not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the Agreement depending on the date on which you end the Agreement.

Your rights to end the contract. 11.1 9.1 You can always end your contract with Usus. Your rights when you end cancel the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contract:bought, 11.1.1 (a) If what you have bought is faulty or misdescribed misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;12: 11.1.2 (b) If you want to end the contract because of something We we have done or have told you We we are going to do; or, see clause 0; 11.1.3 (c) If you have just changed your mindmind about the product, see clause 1.3. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephoneperiod, but this may be subject to deductionsdeductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6. 11.2 9.2 Ending the contract because of something We we have done or are going to do. If you are ending the cancelling a contract for a valid reasonreason set out at (a) to (e) below, the contract will end immediately and We we will refund you in full for any Seminars products which have not been provided and you may also be entitled to compensation. Valid The reasons are: 11.2.1 We (a) we have told you about an upcoming significant change under clause 6.2 to the product which you do not agree toto (see clause 7.2); 11.2.2 We (b) we have told you about an error in the price or description of the Seminar product you have ordered and you do not wish to proceed; 11.2.3 (c) there is a risk that supply of the Seminar or any Product(s) products may be significantly delayed because of events outside Our our control; (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or 11.2.4 (e) you have a legal right to end cancel the contract because of something We we have done wrong. 11.3 9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 9.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of: (a) products that have been made or tailored to your specification, or which have been personalised; (b) services, once these have been completed, even if the cancellation period is still running; (c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or (d) any products which become mixed inseparably with other items after their delivery. 9.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. (a) Have you bought services? If so, you have 14 days after the day our agent emails you to confirm we accept your order. However, once we or our agent have completed the services you cannot change your mind, even if the period is still running. If you cancel after we or our agent have started the services, you must pay us for the services provided up until the time you tell us or our agent that you have changed your mind. (b) Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receives the goods. 9.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1.1), you can still cancel the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we or our agent have finished providing the services and you have paid for them. If you want to cancel the contract in these circumstances, just contact our agent to let them know. The contract will end immediately and you will receive a refund for any sums paid by you for products not provided. We or our agent may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we or our agent will incur as a result of your cancelling the contract.