Common use of Complaints Clause in Contracts

Complaints. 15.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD1920, Malta (website: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, email: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx) 15.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx. 15.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X

Complaints. 15.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer of the Arbiter for Financial Services, N/S in Regional Road1st Floor St Calcedonius Square, Msida MSD1920Floriana, Malta FRN 1530 (website: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, email: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx) 15.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post at Xxxx Carl Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx. 15.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=Xxxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X A.

Complaints. 15.128.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s websiteits Website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer of the Arbiter for Financial Services, N/S in Regional Road1st Floor St Calcedonius Square, Msida MSD1920Floriana, Malta FRN 1530 (websiteWebsite: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, emailEmail: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx) 15.228.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post on mail at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx. 15.328.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=Xxxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X A.

Complaints. 15.114.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s websiteits Website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer of the Arbiter for Financial Services, N/S in Regional Road1st Floor St Calcedonius Square, Msida MSD1920Floriana, Malta FRN 1530 (websiteWebsite: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, emailEmail: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx) 15.214.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post on mail at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx. 15.314.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=Xxxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X A.

Complaints. 15.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer Office of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD1920, Malta (website: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, email: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx). 15.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx. 15.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=Xxxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X A.