Abandoned Call definition

Abandoned Call means a call accepted into queue but the caller hangs up before the call is answered by a live agent.

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Abandoned Call means a Call that has been seized by the ACD but was not answered by a CSR prior to disconnect, as measured by the ACD.

Abandoned Call means a call that is abandoned after the first 30 seconds of a customer-initiated prompt to speak with a phone representative.

Examples of Abandoned Call in a sentence

• Abandoned Call — A call in which the caller elects an option and is either not permitted access to that option or disconnects from the system.

• Abandoned Call: A call in which the caller elects a valid option and is either not permitted access to that option or disconnects from the system.

• Abandoned Call: A call in which the caller elects an option and is either not permitted access to that option or disconnects from the system.

• Abandoned Call: A call initiated to a Call Center that is ended by the caller before any conversation occurs or before a caller is permitted access to a caller-selected option.

• Each Telephone and Internet Activity Report shall include the following information: • Call volume; • E-mail volume; • Average call length; • Average hold time; • Abandoned Call rate; • Accuracy rate based on CMO’s Call Center Quality Criteria and Protocols; • Content of call or email and resolution; and • Blocked Call rate.

More Definitions of Abandoned Call

Abandoned Call means any call attempt that is received by Provider for completion, but which is abandoned and/or canceled by the calling party for any reason prior to completion.

Abandoned Call means an outgoing call in which the sender does not connect the call to a live agent after the call is established and is answered by the recipient;

Abandoned Call means a telecommunication placed by a predictive dialing device to a consumer which, when answered by the consumer, has no live telemarketer available to speak to the consumer within two seconds;

Abandoned Call means an incoming call with respect to which the caller hangs up at least 45 seconds after the call enters the system. The average time to answer is the time which commences when the call is entered in the HFS telephone switch and ends upon commencement of call handling.

Abandoned Call means a Call that reaches the ACD but is terminated prior to being answered by a Support Professional.

Abandoned Call means a call where caller has hung up after being placed on hold by an automated or manual OUTSOURCER system.

Abandoned Call means the caller hangs up before being connected to a live agent working for or on behalf of Contractor.