Call Handling. Shift Digital will develop consumer messaging and processes for the Concierge Services. All workflows, conversation topics, scripts, business rules and rules of engagement (hereinafter referred to as “Business Rules”) shall be determined by Shift Digital.
Call Handling. All `initial contact' incoming calls will be directed to dedicated phone lines at the Host and Delegating Authority's offices. All `initial contact' incoming emails will be directed to dedicated email addresses at the Host and Delegating Authority's offices.
Call Handling. (9-1-1 System Authority PSAP Name) _______________________________________ receiving a call for emergency services in your jurisdiction shall dispatch the call in the following manner: Primary: __________________________________ (State Specific Procedures, if radio frequency-identity frequency number, if talk group-identify name, if telephone-identity telephone number) Secondary: __________________________________ (State Specific Procedures if radio frequency-identity frequency etc.)
Call Handling. 1.2.1.1 Company will handle all calls associated with the Project efficiently and effectively. Calls may include, but are not limited to, order cancellation, questions on the product/service, referrals, billing, orders for airtime, orders for wireless service, orders for moving from one address to another, name changes, technical support, customer retention, activation of new customer accounts and orders for airtime purchased by credit card processing. The Customer Service Representative (“CSR”) Job Profile governing this work is attached hereto as Exhibit L. Company shall provide such technology as defined in Exhibit M.
1.2.1.2 Company will meet qualitative, quantitative and monitoring standards, including those specified in Authorization Letters and in Section 2, Quality Standards, as established by Verizon Wireless and communicated from time to time to Company and which Company will monitor and measure daily and report monthly to Verizon Wireless. Matter #700-00000-0000 iManage #168918 Cello Partnership d/b/a Verizon Wireless — Proprietary and Confidential
1.2.1.3 Company shall promote the sale and distribution of Verizon Wireless products and services to eligible customers in accordance with Verizon Wireless service guidelines and procedures and will represent and promote those products and services in accordance with applicable prices, promotional literature and business guidelines and procedures provided by Verizon Wireless.
1.2.1.4 Company shall offer wireless services to customers upon the terms and conditions authorized by Verizon Wireless and shall not offer customers unauthorized discounts or rebates on Verizon Wireless products and services. Company shall ensure all CSRs read and abide by the attached Schedule of Authorizations; Exhibit N. Company shall make no changes to the terms and conditions without the express written authorization of Verizon Wireless.
1.2.1.5 Company shall ensure that all messages and recorded announcements, as well as any updates, must be approved by Verizon Wireless’ authorized representative in writing prior to implementation.
1.2.1.6 Unless otherwise provided in the applicable Authorization Letter, Company shall not use a voice response unit (“VRU”) to provide services.
Call Handling. 4.10.1 Sport Resolutions will provide a dedicated e-mail address and telephone line with voice-mail directing callers to an emergency out of hours service. The Secretariat will be provided with mobile devices which enable them to access e-mails outside of normal office hours to deal with urgent matters.
4.10.2 All calls and queries in relation to the NADP service will be dealt with personally by one of the four staff members named in 4.7.5. All telephone, e-mail and postal enquiries will be entered in to Sport Resolutions’ case management system in keeping with our high standards of customer service. All contact will be immediately acknowledged and addressed without delay.
4.10.3 Sport Resolutions will continue to operate a NADP website with its own address as an integral part of the organisation’s main website. Stakeholders and members of the public will also be able to contact the Secretariat by e-mail via the website.
Call Handling. 6.2.1 Transfer call charges will apply. This charge begins once we have passed a caller or call directly to you.
6.2.2 We will answer up to 200 incoming calls per month and charge a fee of 50p per call thereafter.
Call Handling. Seller shall continue to receive and screen customer calls to determine whether they are software or hardware related. If the nature of the problem is hardware related, Seller will either forward the call handling information to Purchaser or advise the customer to contact the Purchaser for service; provided, however, that through the Transition Date, the Seller shall in all instances forward the call handling information to Purchaser. From and after the Transition Date, the Purchaser will receive and screen customer calls to determine whether they are software or hardware related. If the nature of the problem is software related, Seller will either forward the call handling information to Seller or advise the customer to contact the Seller for service. The level of service to be provided by both parties in the handling of all such calls shall equivalent to the level of service provided to date by the Seller pursuant to the 2000 Agreement.
Call Handling. The Contractor shall arrange its work schedules to accommodate AT&T's call volumes and list completion requirements, unless directed otherwise by AT&T in writing. The Work shall be performed in accordance with the following specifications:
A. Outbound calls shall be made from work lists furnished by AT&T and subsequent to customer call-backs resulting from both inbound and outbound calls within the following timeframes: *
B. Incoming calls will be handled within the following timeframes: *
Call Handling. The Multiband facility has more than adequate incoming telecommunications capacity to handle ongoing telephone traffic associated with your business. The customer service team will greet the customer as one of your customers via phone system notification. The phones will be answered in a way that is suitable to the client. Call guides will be developed to bring consistency to the customer’s experience. Multiband will provide call traffic reports on a weekly or monthly basis depending on how often you want to see reports. Daily reports can be attained at customer’s request.
