Automatic Call Distribution definition

Automatic Call Distribution. (“ACD”) means routing new call attempts from the Contact Center platform to the correct destination.
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Automatic Call Distribution or “ACD” means a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
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Automatic Call Distribution. A device or system that distributes incoming calls to a specific PSAP, individual answering point, or group of answering positions. ACD uses a rules- based set of instructions (an algorithm) that determines the best available Telecommunicator or group of Telecommunicators to respond to a given incoming call.
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Examples of Automatic Call Distribution in a sentence

  • A contact center group (also known as ACD, Automatic Call Distribution) queues incoming calls in the cloud and distributes the calls to End Users within a contact center group.

  • Automatic Call Distribution — A device or system that manages incoming calls, handles incoming calls based on the number called and associated automated handling instructions, and distributes incoming calls to a specific group of terminals that agents use, based on caller need, call type, or agent skill set.

  • Automatic Call Distribution (ACD) — A device or system that manages incoming calls, handles incoming calls based on the number called and associated automated handling instructions, and distributes incoming calls to a specific group of terminals that agents use, based on caller need, call type, or agent skill set.

  • The Automatic Call Distribution (ACD) records were also verified for the calls answered by the operators within60 seconds.

  • ACD Feature Group 1 (Non-Electronic Business Set - Agent)1 will include the following Automatic Call Distribution (ACD) Non-Electronic Business Set feature for ACD Agents, additional features for Non-Electronic Business Sets and the Non-Electronic Business Set Feature Group - Basic features.

  • Obsolete Central Office Services109.4 Call Management Systems109.4.5 Central Office - Automatic Call Distribution (CO-ACD) ServiceA.

  • ACD Feature Group 2 (Non-Electronic Business Set - Agent)1 will include the following Automatic Call Distribution (ACD) Non-Electronic Business Set feature for ACD Agents, additional features for Non-Electronic Business Sets and the Non-Electronic Business Set Feature Group - Basic features.

  • Automatic Call Distribution Directory Numbers — these are unique numbers used to receive incoming ACD calls.

  • Automatic Call Distribution (ACD) Service is a digital Centrex central office service which enables customers to efficiently handle large volumes of incoming calls by distributing them equally among a designated group of answering positions.

  • BellSouth Centrex RingMaster is not compatible with: Station Links in a different Wire Center; Station Links terminated on Electronic Business Sets; lines equipped with multi-line hunting arrangements, Integrated Services Digital Network (ISDN), and/or Automatic Call Distribution (ACD).


More Definitions of Automatic Call Distribution

Automatic Call Distribution or "ACD" means a system that automatically distributes incoming calls to PSAP attendants in the order the calls are received;
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Related to Automatic Call Distribution

  • Final Distribution means any distribution made in redemption of all or a portion of the Up-MACRO Holding Shares pursuant to Section 5.2(a) or 5.2(c) on the Final Scheduled Termination Date, an Early Termination Date or a Redemption Date.

  • Final Distribution Date The Distribution Date on which the final distribution in respect of the Certificates is made pursuant to Section 9.01.

  • Benefit Distribution Date means the date upon which all or an objectively determinable portion of a Participant’s vested benefits will become eligible for distribution. Except as otherwise provided in the Plan, a Participant’s Benefit Distribution Date shall be determined based on the earliest to occur of an event or scheduled date set forth in Articles 4 through 9, as applicable.

  • Initial Distribution Date means the date occurring as soon as reasonably practicable after the Effective Date when distributions under the Plan shall commence.

  • Principal Distribution Amount For any Distribution Date, the sum of (i) the Basic Principal Distribution Amount for such Distribution Date and (ii) the Extra Principal Distribution Amount for such Distribution Date.

  • Post-Distribution Period means any Tax Period beginning after the Distribution Date and, in the case of any Straddle Period, the portion of such Tax Period beginning on the day after the Distribution Date.

  • Capital Distribution means a payment made, liability incurred or other consideration given by a Company to any Person that is not a Company, (a) for the purchase, acquisition, redemption, repurchase, payment or retirement of any capital stock or other equity interest of such Company, or (b) as a dividend, return of capital or other distribution (other than any stock dividend, stock split or other equity distribution payable only in capital stock or other equity of such Company) in respect of such Company’s capital stock or other equity interest.