Automatic Call Distribution definition

Automatic Call Distribution. (“ACD”) means routing new call attempts from the Contact Center platform to the correct destination.
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Automatic Call Distribution or “ACD” means a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
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Automatic Call Distribution. A device or system that distributes incoming calls to a specific PSAP, individual answering point, or group of answering positions. ACD uses a rules- based set of instructions (an algorithm) that determines the best available Telecommunicator or group of Telecommunicators to respond to a given incoming call.
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Examples of Automatic Call Distribution in a sentence

  • A contact center group (also known as ACD, Automatic Call Distribution) queues incoming calls in the cloud and distributes the calls to End Users within a contact center group.

  • Automatic Call Distribution — A device or system that manages incoming calls, handles incoming calls based on the number called and associated automated handling instructions, and distributes incoming calls to a specific group of terminals that agents use, based on caller need, call type, or agent skill set.

  • Automatic Call Distribution (ACD) — A device or system that manages incoming calls, handles incoming calls based on the number called and associated automated handling instructions, and distributes incoming calls to a specific group of terminals that agents use, based on caller need, call type, or agent skill set.

  • The Automatic Call Distribution (ACD) records were also verified for the calls answered by the operators within60 seconds.

  • ACD Feature Group 1 (Non-Electronic Business Set - Agent)1 will include the following Automatic Call Distribution (ACD) Non-Electronic Business Set feature for ACD Agents, additional features for Non-Electronic Business Sets and the Non-Electronic Business Set Feature Group - Basic features.

  • Obsolete Central Office Services109.4 Call Management Systems109.4.5 Central Office - Automatic Call Distribution (CO-ACD) ServiceA.

  • ACD Feature Group 2 (Non-Electronic Business Set - Agent)1 will include the following Automatic Call Distribution (ACD) Non-Electronic Business Set feature for ACD Agents, additional features for Non-Electronic Business Sets and the Non-Electronic Business Set Feature Group - Basic features.

  • Automatic Call Distribution Directory Numbers — these are unique numbers used to receive incoming ACD calls.

  • Automatic Call Distribution (ACD) Service is a digital Centrex central office service which enables customers to efficiently handle large volumes of incoming calls by distributing them equally among a designated group of answering positions.

  • BellSouth Centrex RingMaster is not compatible with: Station Links in a different Wire Center; Station Links terminated on Electronic Business Sets; lines equipped with multi-line hunting arrangements, Integrated Services Digital Network (ISDN), and/or Automatic Call Distribution (ACD).


More Definitions of Automatic Call Distribution

Automatic Call Distribution or "ACD" means a system that automatically distributes incoming calls to PSAP attendants in the order the calls are received;
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Related to Automatic Call Distribution

  • Capital Distribution means a payment made, liability incurred or other consideration given for the purchase, acquisition, redemption or retirement of any capital stock or other equity interest of any Company or as a dividend, return of capital or other distribution (other than any stock dividend, stock split or other equity distribution payable only in capital stock or other equity of the Company in question) in respect of any Company's capital stock or other equity interest.