Calls Handled definition

Calls Handled means Calls Offered less Abandoned Calls, as measured by the ACD.
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Calls Handled is the remainder of Sales Offered less Abandoned Calls.
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Examples of Calls Handled in a sentence

  • Handle Minute Forecast equals the number of Calls Handled, as determined by MCI at its discretion, multiplied by an Average Handle Time, determined by MCI at its discretion.

  • All Calls Handled must be dispositioned appropriately using the Nextel Call Dispositioning system.

  • Call Center Reporting Requirements (Delivered Weekly and Monthly): o Call Received o Calls Handled o Calls Abandoned o % Abandoned o Service Level o Average Speed of Answer Each of the above-referenced reports shall include only blended statistics.

  • Acknowledged and Agreed to on the following date: __ ____ __, 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • If a Segment within an RMH Center has AHT above [*] to goal and [*] above Segment AHT for the month, the billable Handle Minutes for that Center’s Segment will be recalculated by taking the actual net Calls Handled and multiplying it by [*] of the AHT Goal.

  • Calls Abandoned rate will be calculated as: (Total Calls Offered - Total Calls Short Abandoned - (Total Calls Handled plus Total Self- Service Calls)) / Total.

  • The Average Speed of Answer (ASA) would be the Total Speed of Answer Time, in seconds, for all Calls Handled by Live Agents divided by the Total Calls Handled by Live Agents.

  • Acknowledged and Agreed to on the following date: , 20 , by: ▇▇▇▇ ▇▇▇▇▇▇ Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • RMH shall obtain and hold on file signed consents from ---------- all RMH employees permitting and consenting to unannounced recording and/or monitoring of Calls Handled and other activities performed on MCIWC's behalf by MCIWC and/or RMH and/or their agents and auditors, subject to any applicable state or federal law.

  • Acknowledged and Agreed to on the following date: , 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

Related to Calls Handled

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  • Forest management plan means a written plan prepared and signed by a qualified forester that prescribes measures to optimize production, utilization, regeneration, and harvest of timber. The forest management plan shall include a schedule and timetables for the various silvicultural practices used on forestlands, which shall be a maximum of 20 years in length. A forest management plan shall include all of the following:

  • UCITS management company means a management company as defined in Directive 2009/65/EC of the European Parliament and of the Council of 13 July 2009 on the coordination of laws, regulations and administrative provisions relating to undertakings for collective investment in transferable securities (UCITS) 1;

  • Virginia Stormwater Management Program or “VSMP” means a program approved by the State Board after September 13, 2011, that has been established by a locality to manage the quality and quantity of runoff resulting from land-disturbing activities and shall include such items as local ordinances, rules, permit requirements, annual standards and specifications, policies and guidelines, technical materials, and requirements for plan review, inspection, enforcement, where authorized in this article, and evaluation consistent with the requirements of this article and associated regulations.

  • MECAB refers to the Multiple Exchange Carrier Access Billing document prepared by the Billing Committee of the Ordering and Billing Forum “OBF”, which functions under the auspices of the Carrier Liaison Committee “CLC of the Alliance for Telecommunications Industry Solutions “ATIS”. The MECAB document, published by ATIS as ATIS/OBF- MECAB- Issue 6, February 1998, contains the recommended guidelines for the billing of access services provided to an IXC by two or more LECs, or by one LEC in two or more states within a single LATA.