Calls Handled definition

Calls Handled means Calls Offered less Abandoned Calls, as measured by the ACD.
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Calls Handled is the remainder of Sales Offered less Abandoned Calls.
Sample 1

Examples of Calls Handled in a sentence

  • Handle Minute Forecast equals the number of Calls Handled, as determined by MCI at its discretion, multiplied by an Average Handle Time, determined by MCI at its discretion.

  • Motion- Second-Millville Fire DepartmentEmergency Medical Services Performance / Statistical Analysis 10-1-2020 to 10-31-2020 Total Calls - Millville Fire EMS512 Total Patients Treated362Service Not Needed150Rescue 30 (QRV)13 Response Time (Average) 5.15 Calls Handled by Mutual Aid Dept.

  • In call centers, measures such as the Average Call Duration, Percent of Total Calls Handled, and Average Answer Speed help staff to monitor workflow and make adjustments as needed.

  • All Calls Handled must be dispositioned appropriately using the Nextel Call Dispositioning system.

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate33.

  • The Monthly Minutes of Service, Calls Handled, and Percentage Reports provide data supporting the charges shown on the invoice, including a breakdown of TRS and CTS VCO total minutes of service, total calls handled, and percentage of billable calls handled to total calls handled.

  • Call Center Reporting Requirements (Delivered Weekly and Monthly): o Call Received o Calls Handled o Calls Abandoned o % Abandoned o Service Level o Average Speed of Answer Each of the above-referenced reports shall include only blended statistics.

  • Acknowledged and Agreed to on the following date: __ ____ __, 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Motion- Second- Millville Fire DepartmentEmergency Medical Services Performance / Statistical Analysis 3-1-2021 to 3-31-2021 Total Calls - Millville Fire EMS549 Total Patients Treated396Service Not Needed153 Response Time (National Standard 8.59) 6.11 District Calls Handled by Mutual Aid Dept.

  • The system calculates Percent of Total Calls Handled based on a point-in-time data collection, but when the staff want to see these data more broadly (for instance, for performance reviews), they must aggregate the statistic they need manually.• Data may capture only one piece of a broader measure.

Related to Calls Handled

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