Calls Handled definition

Calls Handled means Calls Offered less Abandoned Calls, as measured by the ACD.
Sample 1Sample 2Sample 3
Calls Handled is the remainder of Sales Offered less Abandoned Calls.
Sample 1

Examples of Calls Handled in a sentence

  • Figure 8: Field Office and National 800-number Calls Handled by Employees FY 2020 Source: SSA, Office of Customer Service, management information.

  • Figure 9: National 800-number Calls Handled by Automated Services (FY 2020) Source: SSA, Office of Customer Service, management information.

  • Figure 17: National 800-number Calls Handled by Automated Services (FYs 2010 Through 2020) Source: SSA, Office of Customer Service, management information.Average Speed of AnswerIn FY 2020, the average speed of answer for field office calls was lower than most previous years (see Figure 18 and Appendix F, Table F–8).

  • Calls Handled by Automated ServicesFrom October 2019 to March 2020, automated services14 handled an average 417,000 calls per month.

  • In Wisconsin, the Percent of Total Calls Handled by the Spanish-speaking eligibility worker identifies which times of day and days of week are busiest.

  • The system calculates Percent of Total Calls Handled based on a point-in-time data collection, but when the staff want to see these data more broadly (for instance, for performance reviews), they must aggregate the statistic they need manually.• Data may capture only one piece of a broader measure.

  • In call centers, measures such as the Average Call Duration, Percent of Total Calls Handled, and Average Answer Speed help staff to monitor workflow and make adjustments as needed.

  • The increase in expenditures in 1999 was due in large part to pump priming effort by the Government and in part to the repayment of certain accounts payable that were outstanding from previous Government administrations.

  • Parkinson, City Clerk Millville Fire Department Total Calls - Millville Fire EMS587 Total Patients Treated393Service Not Needed194 Response Time 90% of Calls 5.34 District Calls Handled by Mutual Aid Dept.

  • The as-built report was completed June 2015 and that is when construction officially completed.

Related to Calls Handled

  • Asset Management Plan means a plan created by the department and approved by the state transportation commission or a plan created by a local road agency and approved by the local road agency's governing body that includes provisions for asset inventory, performance goals, risk of failure analysis, anticipated revenues and expenses, performance outcomes, and coordination with other infrastructure owners.

  • Forest management plan means a written plan prepared and signed by a qualified forester that prescribes measures to optimize production, utilization, regeneration, and harvest of timber. The forest management plan shall include a schedule and timetables for the various silvicultural practices used on forestlands, which shall be a maximum of 20 years in length. A forest management plan shall include all of the following:

  • UCITS management company means a management company as defined in Directive 2009/65/EC of the European Parliament and of the Council of 13 July 2009 on the coordination of laws, regulations and administrative provisions relating to undertakings for collective investment in transferable securities (UCITS)1;

  • Virginia Stormwater Management Program or “VSMP” means a program approved by the State Board after September 13, 2011, that has been established by a locality to manage the quality and quantity of runoff resulting from land-disturbing activities and shall include such items as local ordinances, rules, permit requirements, annual standards and specifications, policies and guidelines, technical materials, and requirements for plan review, inspection, enforcement, where authorized in this article, and evaluation consistent with the requirements of this article and associated regulations.

  • Pest Management Plan and “PMP” means the Recipient’s plan dated March 9, 2010, which: (i) addresses the concerns relating to the Project risks associated with potential increases in the use of pesticides for agricultural production, intensification and diversification and controlling disease vector populations arising from irrigation schemes; (ii) sets forth mitigation and monitoring measures to be taken during Project implementation and operation to eliminate adverse environmental and social impacts, offset them, or reduce them to acceptable levels; (iii) recommends institutional measures to strengthen national capacities to implement the mitigation and monitoring measures; and (iv) as part of the implementation arrangements, identifies national agencies and other partners that could play a vital role in the success of the Project.

  • AMC means Annual Maintenance Contract

  • MECAB refers to the Multiple Exchange Carrier Access Billing document prepared by the Billing Committee of the Ordering and Billing Forum “OBF”, which functions under the auspices of the Carrier Liaison Committee “CLC of the Alliance for Telecommunications Industry Solutions “ATIS”. The MECAB document, published by ATIS as ATIS/OBF- MECAB- Issue 6, February 1998, contains the recommended guidelines for the billing of access services provided to an IXC by two or more LECs, or by one LEC in two or more states within a single LATA.

  • Nutrient management plan means a plan developed or approved by the Department of Conservation and Recreation that requires proper storage, treatment and management of poultry waste, including dry litter, and limits accumulation of excess nutrients in soils and leaching or discharge of nutrients into state waters.

  • Homebound or "hospitalized" means a pupil who is capable of

  • Person-Centered Service Plan means the details of the supports, desired outcomes, activities, and resources required for an individual to achieve and maintain personal goals, health, and safety, as described in OAR 411-004-0030.

  • Service Plan means the Operating Plan and Budget appended as Schedules A and D2a of Schedule D;

  • snippet means the Guarantee and Collateral Agreement, as amended, supplemented or otherwise modified from time to time, in the form of Exhibit E, among Holdings, the Borrower, each Subsidiary Loan Party and the Administrative Agent.","snippetLinks":[{"key":"guarantee-and-collateral-agreement","type":"clause","offset":[10,44]},{"key":"as-amended","type":"definition","offset":[46,56]},{"key":"otherwise- modified","type":"clause","offset":[74,92]},{"key":"from-time-to-time","type":"clause","offset":[93,110]},{"key":"form-of","type":"clause","offset":[119,126]},{"key":"exhibit-e","type":"clause","offset":[127,136]},{"key":"holdings","type":"clause","offset":[144,152]},{"key":"the-borrower","type":"clause","offset":[154,166]},{"key":"subsidiary-loan- party","type":"definition","offset":[173,194]},{"key":"the-administrative-agent","type":"clause","offset":[199,223]}],"hash":"61aabf5edc0e717dd017e870877aba2d","id":5},{"size":55,"samples":[{"uri":"/contracts/dcqI4XJ9kpY#collateral-agreement","label":"Credit Agreement (AGA Medical Holdings, Inc.)","score":21},

  • Historic resource means a publicly or privately owned historic building, structure, site, object, feature, or open space located within an historic district designated by the national register of historic places, the state register of historic sites, or a local unit acting under the local historic districts act, 1970 PA 169, MCL 399.201 to 399.215, or that is individually listed on the state register of historic sites or national register of historic places, and includes all of the following:

  • Crop Tree means the largest undamaged conifer trees with good form and free of disease.

  • Asset Management Company means an asset Management Company as defined in the Rules and Regulations.

  • Alliance means the Public Service Alliance of Canada;

  • Management Plan means a plan to manage the activities and protect the special value or values in an Antarctic Specially Protected Area or an Antarctic Specially Managed Area.

  • Horizon means a layer of soil, approximately parallel to the surface, that has distinct characteristics produced by soil forming processes.

  • Keystone means Keystone Underwriting Pty Ltd ABN 78 601 944 763 as Corporate Authorised Representative (No. 000468712) of Keystone Underwriting Australia Pty Ltd ABN 59 634 715 674 AFSL 518224 which is acting on behalf of Underwriters.

  • Security Management Plan means the Supplier's security management plan prepared pursuant to paragraph 3 of schedule 2 an outline of which is set out in paragraph 2.7 of the Order Form as updated from time to time;

  • Stormwater management plan means the set of drawings and other documents that comprise all the information and specifications for the programs, drainage systems, structures, BMPs, concepts and techniques intended to maintain or restore quality and quantity of stormwater runoff to pre-development levels.

  • Virginia Stormwater Management Program authority or "VSMP authority" means an authority approved by the State Board after September 13, 2011, to operate a Virginia Stormwater Management Program.

  • SAIC means the State Administration of Industry and Commerce of the PRC or its local branches as appropriate to the context.

  • Storm water management plan means a comprehensive plan designed to reduce the discharge of pollutants from storm water after the site has under gone final stabilization following completion of the construction activity.

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • The Owner/Company/BPCL means the Bharat Petroleum Corporation Limited, incorporated in India having its registered office at 4 & 6, Currimbhoy Road, Ballard Estate, Mumbai - 400 038 or their successors or assigns