Complaint Resolution Unit definition

Complaint Resolution Unit or “CRU” means a division within Residential Care Services (RCS) that has a hotline that receives and prioritizes complaints regarding provider practice, including suspected abuse or neglect in long-term care settings such as Adult Family Homes, Assisted Living Facilities, Nursing Homes, Intermediate Care Facilities for Individuals with Intellectual Disabilities, Enhanced Services Facilities and certified residential/supported living programs. The hotline is available 24 hours a day, seven days a week. Public callers may choose to speak to a live representative and remain anonymous. CRU staff return calls Monday through Friday during normal business hours. In 2016, the Department expanded reporting options to include online reporting. The complaint toll-free hotline is 0-000-000-0000.
Sample 1Sample 2Sample 3

Examples of Complaint Resolution Unit in a sentence

  • These include: Disability Rights Washington, DD Ombudsman, Nursing Home Ombudsman program, or Complaint Resolution Unit (CRU) Hotline.

  • The local health departments operate the local component of this Program under the direction of the Health Choice and Acute Care Administration’s Complaint Resolution Unit (CRU) at DHMH.

Related to Complaint Resolution Unit

  • Arrangement Resolution means the special resolution approving the Plan of Arrangement to be considered at the Company Meeting, substantially in the form of Schedule B.

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • unanimous resolution means, subject to subsection (3) -

  • Resolution Time means 1:00 p.m. New York time on the Local Business Day following the date on which the notice of the dispute is given under Paragraph 5.

  • Relevant Resolution Authority means the resolution authority with the ability to exercise any Bail-in Powers in relation to the relevant BRRD Party.

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Resolution shall have the meaning specified in Section 8(E).

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Resolution date means the date the funded amount, plus the

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Relevant UK Resolution Authority means any authority with the ability to exercise a UK Bail-in Power.

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • National Medical Support Notice or “NMSN” shall mean a notice that contains the following information:

  • Resolution of Directors means either:

  • UK Resolution Authority means the Bank of England or any other public administrative authority having responsibility for the resolution of any UK Financial Institution.

  • Grievance Committee means the Grievance Committee of the Bar.