Complaints and Dispute Resolution definition

Complaints and Dispute Resolution means the policy and procedures developed by the Company to manage complaints and dispute resolution.
Sample 1

Examples of Complaints and Dispute Resolution in a sentence

  • Protests filed in accordance with this solicitation shall be governed by TAC Title 1, Administration, Part 5 Texas Facilities Commission, Chapter 111 Administration, Subchapter C Complaints and Dispute Resolution, §111.32 Protests/Dispute Resolution/Hearings.

  • Protests shall be governed by TAC Title 1, Administration, Part 5 Texas Facilities Commission, Chapter 111 Administration, Subchapter C Complaints and Dispute Resolution, §111.32 Protests/Dispute Resolution/Hearings.

  • Refer to our 'Complaints and Dispute Resolution Guide' for details.

  • Protests shall be governed by Texas Administrative Code Title 1, Administration, Part 5 Texas Facilities Commission, Chapter 111 Administration, Subchapter C Complaints and Dispute Resolution, §111.32 Protests/Dispute Resolution/Hearings.

  • Complaints, arising out of or in connection with the use of the Card under this Agreement shall be reported by the Cardholder within 24 hours via email to xxxx@x0xxxxx.xxx or by letter addressed to the Complaints and Dispute Resolution Board using the specified contact address of the Issuer.

  • However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.We have a Complaints and Dispute Resolution Procedure which undertakes to provide an answer to your complaint within 10 working days.

  • The Operations Director has overall responsibility for the Complaints and Dispute Resolution Procedure and may nominate another person to investigate the complaint.

  • Complaints and Dispute Resolution: Customers may submit a complaint via email to XxxxxxxxXxxxxxxx@XxxxxXxxXxxxxx.xxx, or verbally by calling 0-000-000-0000 Monday-Friday, 7 a.m. to 6 p.m. central standard time.

  • Any other dispute resolution procedure shall not be deployable unless and until the MOPH-HFID Complaints and Dispute Resolution Procedure has been exhausted.

  • This clause establishes the requirement for retailers to develop Enquiries, Complaints and Dispute Resolution procedures that clearly set out how customers and tenants can make an enquiry or complaint about the water and sewerage retail services they receive.

Related to Complaints and Dispute Resolution

  • Dispute Resolution means the procedure set forth in this LGIP for resolution of a dispute between the Parties.

  • Dispute Resolution Process means the process described in clause 9

  • Dispute Resolution Procedure means the procedure for resolving disputes as set out in Clause 17 (Dispute Resolution);

  • dispute resolution proceeding ’ means any process in which an alternative means of dispute resolution is used to resolve an issue in controversy in which a neutral is appointed and specified parties participate;

  • Dispute Resolution Procedures means the procedures outlined in Annexure A of the MSA Determination.

  • Alternative dispute resolution means mediation, arbitration, conciliation, or other nonjudicial procedure that involves a neutral party in the decisionmaking process. The form of alternative dispute resolution chosen pursuant to this article may be binding or nonbinding, with the voluntary consent of the parties.

  • Arbitration means any arbitration whether or not administered by a permanent arbitral institution;

  • Mediation means any process in which a mediator facilitates communication and negotiation between the parties to assist them in reaching a voluntary agreement regarding their dispute.

  • Arbitration Tribunal means an organ composed of an odd number of persons known as arbitrators, who decide on the solution of a conflict in which the parties have expressly waived recourse to the ordinary civil courts

  • Agreement Disputes shall have the meaning set forth in Section 10.1.

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Expedited Dispute Timetable means the accelerated timetable for the resolution of disputes as set out in paragraph 2.6;

  • Arbitrable Dispute means any dispute arising under or in connection with this Agreement.

  • Notice of Arbitration means the formal notice from the CONTRACTOR or the CUSTOMER to the other party referring a dispute to arbitration in accordance with the provisions of Schedule 2-9.

  • Compulsory arbitration means the procedure whereby parties involved in a labor dispute

  • Legal Dispute means any action, suit or proceeding between or among the Parties arising in connection with any disagreement, dispute, controversy or claim arising out of or relating to this Agreement or any related document.

  • Arbitration Notice has the meaning set forth in Section 9.13.

  • Technical Dispute has the meaning specified in Section 12.2;

  • Arbitration Panel shall have the meaning set forth in Section 3 hereof.

  • Informal proceedings means proceedings for probate of a will or appointment of a personal representative conducted by the probate register without notice to interested persons.

  • Voluntary arbitration means the procedure whereby parties involved in a labor dispute

  • Arbitration Award shall have the meaning given such term in Section 22.5.

  • Formal Dispute means a written objection by an Interested Party to any of the following: i. A solicitation or other request by OGS for offers for a contract for the procurement of commodities, services or technology. ii. The cancellation of the solicitation or other request by OGS. iii. An award or proposed award of the Contract by OGS. iv. A termination or cancellation of an award of the Contract by OGS. v. Changes in the scope of the Centralized Contract by the Commissioner. vi. Determination of “materiality” in an instance of nonperformance or contractual breach. vii. An equitable adjustment in the Centralized Contract terms and/or pricing made by the Commissioner during a Force Majeure event.

  • Billing Dispute means the dispute of an invoice prepared by an Operator to the Other Operator which is made in good faith.

  • the decisions means the decisions of the CMA on the questions which it is required to answer by virtue of section 35 of the Act;

  • Arbitration organization means an association, agency, board, commission, or other entity that is neutral and initiates, sponsors, or administers an arbitration proceeding or is involved in the appointment of an arbitrator.