Complaints Register definition
Examples of Complaints Register in a sentence
REDRESSAL OF PUBLIC GRIEVANCES 133 37.1 Complaints Register 133 37.2 Redressal of complaints 133 38.
Complaints Register The Concessionaire shall maintain a public relations office on the site where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”).
Please direct your complaint to: For complaints received from our outsourced Call Centre in Manila, the receiving Call assistant/staff will forward your complaints indicating date the complaint was received, customer name and the nature of your complaints and immediate response, if any; and action taken by whom and when to our UK Office and same will be registered in our Complaints Register.
A copy of the Complaints Register and statistics shall be incorporated within the Contractor’s monitoring reports submitted to the Authorised Officer as required by the Contract.
CO will keep a record of all complaints in the Complaints Register and will report them to the Board on a monthly basis; ● · complaints received from clients; · all measures taken in response to complaints; · resolution of complaints · whether the nature of complaints received is indicative of internal control or process failures or arising from a common root.