Contact Center Services definition

Contact Center Services means the following core Company Contact Center services: ACD (e.g., call routing and voice queuing), Interactive Voice Response (“IVR”), Contact Center Agent Application (“CCA”) and SIP Trunking for Contact Center.
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Contact Center Services shall have the meaning set forth in Exhibit A.3 (Voice Communications FSA).
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Contact Center Services means call routing/script, IVR changes, recording, playback issues, agent access issues, dialer, call queue issues, API integration issues, vendor co- ordination for product issues. Effective October 1, 2022, the following schedules to the Infra Agreement are amended in their entirety and replaced with the attached schedules: Xxxxxxxx 0X (End User Services), dated as of October 1, 2022, as appended hereto as Exhibit 1 hereto, Schedule 3 (Pricing and Invoicing), dated as of October 1, 2022, as appended hereto as Exhibit 2 hereto. Appendix 3-A (Pricing Matrix), dated as of October 1, 2022, as appended hereto as Exhibit 3 hereto. Schedule 10 (Approved Service Delivery Locations), dated as of October 1, 2022, as appended hereto as Exhibit 4 hereto. Schedule 6A (SLA Matrix), dated as of October 1, 2022, as appended hereto as Exhibit 5 hereto.
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Examples of Contact Center Services in a sentence

  • Expedia & PeopleSupport Contact Center Services Agreement Confidential material redacted and filed separately with the Commission.

  • This Category 27 IFB C4DNCS19 (IFB) provides the State’s solicitation for best value solutions for Standard Contact Center Services.

  • The total Service Availability Credit due to You for any Contact Center Services affected may not exceed fifty percent (50%) of the monthly fees charged for use of the affected Contact Center Service during the month for which the Service Availability Credit is to be issued, unless the amount to be credited is less than one dollar ($1.00), in which case the credit amount will be one dollar ($1.00).

  • This may require specific Contact Center Services to be suspended during the maintenance period.

  • Thirty (30) days after the Service and/or Agreement has terminated, or Customer's subscription for OfficeSuite UC Contact Center Services is cancelled, WIN is under no obligation to store Customer's recording data.

  • Contact Center Services will use commercially reasonable efforts to provide the Contact Center services as defined by the plan or plans purchased or subscribed to under Your Account.

  • Following the expiration of the Prescribed Period and/or notification from a “Designated Representative” prior to the expiration of the Prescribed Period, Transfer Agent will discontinue the Contact Center Services.

  • If notice is provided during non-business hours or on a weekend or holiday, Contact Center Services shall begin one hour from the commencement of the next business day.

  • Call recordings made as part of the Contact Center Services are available for a rolling thirty (30) day period.

  • You acknowledge and agree that You are fully responsible and liable for all use of the Contact Center Services, any software or hardware used in conjunction with the Contact Center Services, and any and all fees and charges that are incurred as a result of such use.


More Definitions of Contact Center Services

Contact Center Services means the inbound and outbound media routing, queuing, and distribution and related services, applications, and product integrations, together referred to as Contact Center.
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Contact Center Services refers to and means any and all services offered and provided by Franchisor and/or required by Franchisor in connection with Franchisor’s management and operation of Contact Center. Franchisor, in Franchisor’s Reasonable Business Judgement and at Franchisor’s discretion shall
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Related to Contact Center Services

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • water services means water supply services and sanitation services;

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Cemetery services means cremations, grave openings and closings, and installation of grave memorials.

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Internet Services means that part of the Data & Internet Services which is accessible via the public internet. This includes internet access, email facilities, web-page facilities and any other related internet facility or services that we may provide from time to time. This specifically does not refer to wide area networking services that are not accessible via the public internet.

  • Travel Services means transportation, accommodation or other travel arrangements including, without limitation, air, rail, bus passenger transportation, hotel accommodation and car hire services.

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Administration Services means the services required for the effective and efficient administration of Bonitas and includes, but are not necessarily limited to, member record management, contribution management, benefit option management, claims processing and management, management of members’ personal, claims and financial information and any other services that are required for the administration of Bonitas;

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.

  • Legal Services means fees charged by an attorney:

  • Special Services means all forms of services pertaining

  • Education Services means training services performed or delivered by Company.

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Satellite services means communications capabilities that utilize an on-orbit satellite for transmitting the signal from one location to another.

  • Telecommunication Services means the offering of Telecommunications for a fee directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used.

  • Storage Services means any Services which offer you storage capacity on the network for storage of content which you access from us.

  • Wireless services means any services, provided using licensed or unlicensed spectrum, including the use of Wi-Fi, whether at a fixed location or mobile.

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Communication Services means aeronautical fixed and mobile services to enable ground-to-ground, air-to-ground and air-to-air communications for ATC purposes;