Customer Care Standards definition

Customer Care Standards means The Port Authority of New York and New Jersey Customer Care Airport Standards Manual (5th edition) (July 2008), or any subsequent edition.
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Customer Care Standards means The Port Authority of New York and New Jersey Customer Care Airport Standards Manual (5th edition (July 2008), or any subsequent edition). D&C Contract means any Contract entered into by the Lessee for third party management, direction, supervision or performance of the D&C Work or any significant portion thereof. There may be more than one D&C Contract concurrently in effect. D&C Contractor means any counterparty to a D&C Contract. D&C Guarantee means one or more guarantees delivered by a D&C Guarantor guaranteeing the performance of the D&C Contractor’s obligations under the D&C Contract.
Sample 1

Examples of Customer Care Standards in a sentence

  • The aim was to see how well we work to our Customer Care Standards.

  • This will reflect the good practice guidance from the Local Government & Social Care Ombudsman and the Council’s own updated Customer Care Standards planned for March/April 2020.

  • The Lessee shall at all times perform the Operations and Maintenance Work to ensure ongoing compliance with the “Airport Performance Measurement Program” established in the Customer Care Standards and shall meet or exceed the Customer Care Standards, provided that the Lessee shall not be required to comply with any portion of such Customer Care Standards to the extent such Customer Care Standards are preempted or superseded by Applicable Law.

  • He reported that a peer review exercise was currently underway to assess awareness of, and performance against, the Corporate Customer Care Standards.

  • The Council plans to introduce mystery shopping to monitor whether the targets laid out in the Customer Care Standards are being met.

  • The Customer Care action plan attached at Appendix 4 aims to ensure that the values and targets outlined in the Customer Care Standards are met across the Council, thus providing the customer with the same high level of service no matter how or where the contact is made.

  • However, the bill provides that such tax and TIF money can be so obligated, pledged, and paid only with respect to obligations issued exclusively for public transportation projects.Transfers from the Highway Operating Fund to the Highway Capital Improvement Bond Service Fund (R.C. 5735.23) Current law provides for the disbursement of the receipts from the motor fuel excise tax.

  • To reflect this we are introducing a set of Customer Care Standards, which sets out how we will approach the way we interact with our customers over the different contact methods.

  • It links to other related corporate strategies including the ICT Strategy, Customer Focus Strategy and Customer Care Standards, and the Organisation & Workforce Development Strategy and identifies potential opportunities for collaboration with other public sector bodies and organisations.

  • Staff, who meets the certification criteria necessary for other consultation functions, may also provide these activities.

Related to Customer Care Standards

  • Foster care services means the provision of a full range of casework, treatment and community

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Quality Standards means the quality standards published by BSI British Standards, the National Standards Body of the United Kingdom, the International Organisation for Standardisation or other reputable or equivalent body, (and their successor bodies) that a skilled and experienced operator in the same type of industry or business sector as the Contractor would reasonably and ordinarily be expected to comply with, and as may be further detailed in the Specification.

  • Service Standards means the set of Service Measures, Service Levels, conditions and Service Guarantee Payments as set out in Schedule 1;

  • Child care services means the range of activities and programs provided by a certificate holder to an enrolled child, including personal care, supervision, education, guidance, and transportation.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Safety Standards means all laws, union rules and trade or industry custom or codes of any kind whatsoever, in effect from the date of this Agreement through Final Acceptance of the construction work, pertaining to worker safety and accident prevention applicable to the Project and/or the construction work (including, but not limited to, rules, regulations and standards adopted pursuant to the Occupational Safety and Health Act of 1970, as amended from time to time).

  • Privacy Standards means the standards of the privacy of individually identifiable health information, as pursuant to HIPAA.

  • PREVENTIVE CARE SERVICES means covered healthcare services performed to prevent the occurrence of disease as defined by the Affordable Care Act (ACA). See Preventive Care and Early Detection Services in Section 3. PRIMARY CARE PROVIDER (PCP) means, for the purpose of this plan, professional providers that are family practitioners, internists, and pediatricians. For the purpose of this plan, gynecologists, obstetricians, nurse practitioners, and physician assistants may be credentialed as PCPs. To find a PCP or check that your provider is a PCP, please use the “Find a Doctor” tool on our website or call Customer Service.

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Home care services means skilled or personal care

  • Safety Management System means a systematic approach to managing safety, including the necessary organisational structures, accountabilities, policies and procedures;

  • Primary care services means the services in respect of which NHS England has a duty or power to make arrangements pursuant to the Primary Care Functions;

  • PCI Standards means the applicable Data Security Standards published by the PCI Security Standards Council.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • NERC Reliability Standards means the most recent version of those reliability standards applicable to the Generating Facility, or to the Generator Owner or the Generator Operator with respect to the Generating Facility, that are adopted by the NERC and approved by the applicable regulatory authorities, which are available at xxxx://xxx.xxxx.xxx/files/Reliability_Standards_Complete_Set.pdf, or any successor thereto.

  • Accessibility Standards means accessibility standards and specifications for Texas agency and institution of higher education websites and EIR set forth in 1 TAC Chapter 206 and/or Chapter 213.

  • ERCOT Protocols means the document adopted by ERCOT, including any attachments or exhibits referenced in that document, as amended from time to time, that contains the scheduling, operating, planning, reliability, and Settlement (including Customer registration) policies, rules, guidelines, procedures, standards, and criteria of ERCOT. For the purposes of determining responsibilities and rights at a given time, the ERCOT Protocols, as amended in accordance with the change procedure(s) described in the ERCOT Protocols, in effect at the time of the performance or non-performance of an action, shall govern with respect to that action.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Personal care services means both physical assistance and prompting and supervising the performance of direct personal care tasks as determined by the resident's needs and does not include as- sistance with tasks performed by a licensed health professional.

  • Customer Care Centre means a department or a section or a facility established under sub-regulation (1) of regulation 25 by the distributor of television for addressing service requests, answering queries, recording of complaints, and redressal of grievances of consumers, by telephonic or electronic means or by any other means.

  • Centers for Medicare and Medicaid Services or “CMS” means the federal office under the Secretary of the United States Department of Health and Human Services, responsible for the Medicare and Medicaid programs.

  • Managed care plan means a health benefit plan that either requires a covered person to use, or

  • Operational Services the operational services described as such in the Services Description;