Examples of Energy Ombudsman in a sentence
If you are still not satisfied with our actions and you have followed our complaints procedure, then domestic and small business customers have the right to contact the Energy Ombudsman.
If they can’t, our resolution team will lookafter you until your complaint is resolved.If you’re not satisfied with how we respond, you can ask us to review your case.If we haven’t resolved your complaint after eight weeks, or if we’ve sent you a final resolution offer letter, also known as a deadlock letter, you can go to the Energy Ombudsman.
We’ll look into how we’ve handled it and decide if we should do anything differently.If we haven’t resolved your complaint after eight weeks, or if we’ve sent you a final resolution letter, also known as a deadlock letter, to say there’s no more we can do, you can go to the Energy Ombudsman.
If you don’t want to accept the suggestion in the deadlock letter, or if the issue has dragged on for more than eight weeks, then you can refer the issue to the Energy Ombudsman.
Ofgem will use the information to monitor current and future performance of GDN complaints handling and will form part of the broad measure of customer satisfaction incentive in the RIIO-GD1 period.Instructions for CompletionThe table is divided into two sections – complaints to the GDN and complaints to the Energy Ombudsman.