Examples of Hours of Cover in a sentence
Hours of Cover The period for which the Support service is available is between the hours of 09:00 to 17:00 Monday to Friday, excluding all United Kingdom Public Holidays.
The Company shall respond to any Incidents that cannot be automatically resolved during the Hours of Cover in a manner that is appropriate to the severity of the Incident, whilst aiming to minimise disruption to the availability of the hosted Software.
During the Hours of Cover, make available a Helpdesk that shall provide support and guidance in the use of the Services and manage the resolution of any Issues that arise in the Security Services.
During the Hours of Cover, manage the investigation, classification and if appropriate, resolution of any Security Events that arise in the IT Infrastructure.
Conquest shall use reasonable endeavours to provide the Security Services during the Hours of Cover described in the Service Schedule.