Service Desk Hours definition

Service Desk Hours means the hours the service Desk operates, which is Monday – Friday 9:00 to 17:30 excluding bank holidays. Unless otherwise detailed on the order form.
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Service Desk Hours means the periods over which the Supplier must provide the Service Desk to the Customer as set out in the Customer’s Statement of Requirements and which may vary by Service Instance and/or Customer Premises;
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Examples of Service Desk Hours in a sentence

  • Corresponds to the additional support hours requested by Customer and agreed contractually with Service Provider to extend Service Desk Hours.

  • Service Desk Hours: CORHIO’s Service Desk hours are Monday through Friday 8am-5pm Mountain excluding CORHIO holidays.

  • Service Desk Hours Contractor  24x7 online support for critical issues  9am - 5pm or hours as Notified Monday to Friday (excluding public holidays in VIC - for VIC only, public holidays obligations is best efforts to respond, minimum per standard after-hours response) for o non-critical issue response o phone support (at a minimum voicemail with instructions and follow-up).

  • The Service Desk Hours for Standard Customers are 07:00 to 18:00 business days for EMEA and North America time zones and 09:00 to 18:00 business days for the APAC time zone, unless noted otherwise on the contact support page on the Service Provider website.

  • Service Desk Hours: XXXXXX’s Service Desk hours are Monday through Friday 8am-5pm Mountain excluding CORHIO holidays.

  • The Service Desk is responsible for the delivery of all support services and provides support during the following periods: Service Desk Hours of Operation.

Related to Service Desk Hours

  • Service Hours means the amount of time (measured in hours or fractions thereof) a Unit is Delivering Energy or Ancillary Services pursuant to a Dispatch Notice.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • SOW means the document specifying, without limitation, the scope, objective, and time frame of the Work that Supplier will perform for Cisco.