Service Desk Hours definition

Service Desk Hours means the hours the service Desk operates, which is Monday – Friday 9:00 to 17:30 excluding bank holidays. Unless otherwise detailed on the order form.
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Service Desk Hours means the periods over which the Supplier must provide the Service Desk to the Customer as set out in the Customer’s Statement of Requirements and which may vary by Service Instance and/or Customer Premises;
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Service Desk Hours as defined in paragraph 3.3 below. Total Time: calendar days in a month multiplied by 24 hours x 60 minutes
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Examples of Service Desk Hours in a sentence

  • Corresponds to the additional support hours requested by Customer and agreed contractually with Service Provider to extend Service Desk Hours.

  • Books on overnight reserve may be checked out one hour before closing of our Service Desk Hours, and must be returned one hour after opening.

  • Gibbons (2007) reviewed research in L2 acquisition and systemic functional linguistics and, in particular, explored how classroom discourse mediates academic language learning in the ESL context.

  • Service Desk Hours of Operation:Monday – Friday6:00 AM – 7:00 PM (EST) On-Call Support Hours of Operation: On-Call support is available 24x7 excluding normal Service Desk hours for Priority 1 incidents to production systems.

  • IT Service Desk Hours are 8 a.m. - 5 p.m., Monday through Friday.

  • CSC Service Desk Hours of Operation: 24x7x365/366, including all Federal holidays.

  • Where a SWIFT Customer contracts for the Standard support level and the Customer’s business hours do not coincide with the Service Provider’s Service Desk Hours for the Standard support level, then the Customer must contract for additional hours of Service Desk coverage to bridge any coverage gap, to ensure that the Service provider remains compliant with SWIFT regulations..

  • Service Desk Hours Contractor  24x7 online support for critical issues  9am - 5pm or hours as Notified Monday to Friday (excluding public holidays in VIC - for VIC only, public holidays obligations is best efforts to respond, minimum per standard after-hours response) for o non-critical issue response o phone support (at a minimum voicemail with instructions and follow-up).

  • Corresponds to the additional support hours requested by Xxxxxxxx and agreed contractually with Service Provider to extend Service Desk Hours.

Related to Service Desk Hours

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Service dog means a dog that has been individually trained by an organization or person specializing in service dog training to perform a task to assist a person with a disability with a need related to their disability.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Service delivery area means the defined geographic area for delivery of program services.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Service Hours means the amount of time (measured in hours or fractions thereof) a Unit is Delivering Energy or Ancillary Services pursuant to a Dispatch Notice.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Service Location means a location at which a member obtains a covered service provided by a physician or other licensed practitioner of the healing arts under the terms of a contract.

  • service supplier means any person that supplies a service;

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Peak Hours or “Peak Period” means the period with the highest ridership during the entire transit service day as determined by the transit operator. Must include at least one hour during the morning commute hours and one during evening commute hours, Monday through Friday. Each Peak Period cannot be longer than three hours.

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);

  • SOW means the document specifying, without limitation, the scope, objective, and time frame of the Work that Supplier will perform for Cisco.

  • Service Switching Point (SSP) means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;