Patient Complaint definition

Patient Complaint means any expression of dissatisfaction of the care and treatment provided by a hospital, from a patient or the patient’s representative. In this Rule, the term includes patient “grievance” which in the CoPs and CMS State Operations Manual specifically refers to complaints presented to and resolved or attempted to be resolved within the hospital’s internal system.
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Patient Complaint means any expression of dissatisfaction related to the care and treatment provided by an Ambulatory Surgical Center, from a patient or the patient’s representative. In this Rule, the term includes patient “grievance” which in the CfCs and CMS State Operations Manual specifically refers to complaints presented to and resolved or attempted to be resolved within the Ambulatory Surgical Center’s internal system.
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Examples of Patient Complaint in a sentence

  • All patient complaints will be entered in the National Patient Complaint database.

  • In addition, the Psychiatry Clinical Service has a Significant Event Program, Patient Complaint and Grievance Process, and a Patient Satisfaction Survey Process.

  • Creating a Patient Complaint Capture and Resolution Process to Incorporate Best Practices for Patient-Centered Representation.

  • On Receipt of a Patient Complaint ● All written complaints should be addressed/forwarded to the Chief Executive Officer.

  • MATTERS ARISING PEG-13/13 Patient Complaint – Access to Maternity (Minute PEG-9/13 refers) The Head of Patient Engagement and Experience advised that initial investigations had indicated that information in the form of leaflets provided to expectant mothers was somewhat lacking in what to do if they presented at hospital during the timeframe classed as “out of hours” and that this was being further examined by the Enhancing Quality Programme Manager.

  • The Contractor shall provide a Student Patient Complaint Report to ASU on a monthly basis in a manner compliant with HIPAA guidelines as a measure for student satisfaction and quality improvement in the delivery of health care services.

  • Patient Complaint Portal.The patient or patient’s authorized representative may file a complaint through the Department’s Hospital Bill Complaint Program online patient complaint portal by visiting the Department’s website at HospitalBillComplaint.hcai.ca.gov, or by mail to the Department of Health Care Access and Information, Hospital Bill Complaint Program, located at 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.Note: Authority cited: Section 127010, Health and Safety Code.

  • Methods of filing a complaint:Complaints may be received through our website www.lrmhc.org and click on For Our Patients, then Patient Complaint.

  • UMC’s policy is called Patient Complaint, Grievance and Insurance Inquiry Process.

  • This will be an interactive session with participants able to ask questions throughout the session and questions answered after each segment.Mag Mutual Insurance Company: Patient Complaint Management – A Risk Management Perspective ‐ Dana N.

Related to Patient Complaint

  • Product Complaint means any oral, electronic or written communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness or performance of a marketed product, including failure of the product, labelling or packaging to meet specifications, whether or not the product is related to or caused the alleged deficiency. A complaint may allege that an Adverse Event or Medical Device Malfunction (as defined herein) has occurred.

  • Service Complaints For service problems you should contact your local utility by calling: Vectren Energy Delivery at 800.227.1376. IF YOU SMELL GAS PLEASE MOVE TO A SAFE AREA AND CALL 911 OR YOUR LOCAL UTILITY. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are the local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for natural gas services and that you are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current natural gas usage, billing and payment history to XOOM or its authorized representatives. You further acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Environmental Complaint shall have the meaning set forth in Section 4.19(d) hereof.

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Patient means a person who is undergoing medical or other treatment as an in-patient in any hospital or similar institution;

  • Complaint means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO’s operation, including, but not limited to:

  • Formal complaint means a document filed by a complainant or signed by the Title IX Coordinator alleging sexual harassment against a respondent and requesting an investigation of the allegation of sexual harassment.

  • Complaints means each of the following documents:

  • Patient Data means any electronic data, information or material about a Patient entered into the Software.

  • patient record means a written account of all services provided to a patient by the home health agency, as well as other pertinent information necessary to provide care.

  • Licensed site remediation professional means an individual

  • Study means the investigation to be conducted in accordance with the Protocol.

  • Investigating Department means any department / division / office of SCI investigating into the conduct of the Entity and shall include the Vigilance Department, “Central Bureau of Investigation, the State Police or any other authority or entity set up by the Central or State Government having powers to investigate”.

  • Adverse Event means any untoward medical occurrence in a patient or clinical investigation subject administered a pharmaceutical product and that does not necessarily have a causal relationship with the treatment. An adverse event can therefore be any unfavourable and unintended sign (including an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicinal product, whether or not related to the medicinal product.

  • Patients means both Public Patients and the Private Patients (referred by private doctors/private hospitals);

  • Investigator means an individual who is:

  • Contractor Related Parties means any affliates of the Contractor and the Contractor's executive officers, Pennsylvania officers and directors, or owners of 5 percent or more interest in the Contractor.

  • Medical cannabis pharmacy means the same as that term is defined in Section 26-61a-102.

  • Certified pharmacy technician or “certified technician” means an individual who holds a valid current national certification and who has registered with the board as a certified pharmacy technician.

  • Safety Consultant shall have the meaning set forth in Clause 10.1;

  • Licensed mental health professional or "LMHP" means a physician, licensed clinical psychologist, licensed professional counselor, licensed clinical social worker, licensed substance abuse treatment practitioner, licensed marriage and family therapist, certified psychiatric clinical nurse specialist, licensed behavior analyst, or licensed psychiatric/mental health nurse practitioner.

  • Medical Specialist means any medical practitioner who is vocationally registered by the Medical Council under the Health Practitioners Competence Assurance Act 2003 in one of the approved branches of medicine and who is employed in either that branch of medicine or in a similar capacity with minimal oversight.

  • Investigational Product means the Study Drug identified above and the control material, as further detailed in the Protocol;

  • Pharmacy technician trainee or “technician trainee” means an individual who is in training to become a pharmacy technician and who is in the process of acquiring national certification as a pharmacy technician as provided in rule 657—3.5(155A).

  • Criminal investigatory record means a record which is not

  • Adverse employment action means an action that affects an em- ployee ’s compensation, promotion, transfer, work assignment, or performance evaluation, or any other employment action that would dissuade a reasonable employee from making or supporting a report of abuse or neglect under Family Code 261.101.