Service Level Terms definition

Service Level Terms the service level terms specified in Clause 4 applicable to the Services under this Agreement;
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Service Level Terms means the various categories of support services pertaining to the Software and the conditions of service availability.
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Service Level Terms means the service level terms specified in clauses 4 and 5 as part of the Services under this Agreement. "Software-as-a-Service" means gomo learning (as made available to the Client through the Portal) and/or gomo video, each time as applicable, as hosted from the Hosting Facility and made available to the Client, subject to the terms and conditions of this Agreement.
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Examples of Service Level Terms in a sentence

  • The definitions set out in the General Terms and the Operations Manual apply to these Service Level Terms unless expressly provided otherwise.

  • Service Requests will only be processed by the LFC during Business Hours except where explicitly required by the Service Level Terms.

  • Where they do so, all of the relevant Service Levels for that Service Order, as defined in the Service Level Terms, will be restarted and measured as from the revised Service Start Date.

  • In that situation the Service Levels in the Service Level Terms will continue to apply to the originally notified expected restoration time, rather than the revised fault restoration time.

  • Enhanced Service Level Terms may be offered and charged for at the rate in the Price List.

  • Clause 11.7 states that where that information is not provided, the Service Level Terms will not apply.

  • References to clauses or sections are references to clauses or sections in these Service Level Terms unless expressly provided otherwise.

  • Without prejudice to the LFC’s obligations to meet the availability and connection service levels specified in the Service Level Terms, the LFC may temporarily suspend or restrict a Service in order to carry out maintenance or development work on the LFC Network.

  • Unless the context requires otherwise, capitalised terms used in this Agreement, but not defined in clause 1.3, have the meanings set out in the applicable Service Level Terms, Service Description or Operations Manual.

  • Service Levels for both the Layer 1 and Layer 2 components of the Bitstream 4 Service are set out in the Service Level Terms for the Bitstream Services.


More Definitions of Service Level Terms

Service Level Terms the service level terms specified in Exhibit A applicable to the Services under this Agreement;
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Service Level Terms means the set of defined performance targets that must be metterms and conditions describing the application of a Service Level to a particular activity by the Access Provider in relation to the request, delivery, quality management and fault management, of the relevant Service, as set out in Schedule 7 (Service Levels) of the Reference Offer.
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Service Level Terms means Stemmons’ Service Level Terms, as in effect from time to time and located at xxxxx://xxxx.xxxxxxxx.xxx.
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Service Level Terms means the Service Level Terms as detailed in the Scope of Works.
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Service Level Terms means the set of terms and conditions describing the application of a Service Level to a particular activity by the Access Provider, as set out in Schedule 7 (Service Levels) of the Reference Offer.
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Related to Service Level Terms

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Terms means the service terms applicable to each Service, which are made part of this Agreement upon the date you elect to register for or use the applicable Service, and any subsequent modifications we make to those terms.

  • Service Level Credit is defined in Section 8.

  • Service Specific Terms has the meaning given in the G Suite Agreement or Complementary Product Agreement, as applicable, or, if Customer’s G Suite Agreement does not define “Service Specific Terms”, means the then-current terms specific to one or more Core Services for G Suite set out at xxxxx://xxxxxx.xxxxxx.xxx/terms/service-terms/.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Reference Schedule means the reference schedule in Part A of this Invitation

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Price Level means the price of the Share last determined and published by the Exchange on any day (official closing price).

  • Customer channel termination point means the location where the customer either inputs or receives the communications.

  • Online Services Terms means the additional terms that apply to Customer’s use of Online Services published on the Licensing Site and updated from time to time.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • SLA means service level agreement.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Product Schedule means the “Product Schedule” that forms part of the Contract.

  • SOW means the document specifying, without limitation, the scope, objective, and time frame of the Work that Supplier will perform for Cisco.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Service User means your customer, (i.e., the purchaser of the Offering).