Service Level Agreement (SLA definition

Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.
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Service Level Agreement (SLA means the Level of Services to be provided by the Agency as provided in Section IV of the RFP
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Service Level Agreement (SLA means the service level agreements attached as Appendix 10 to the Registry Agreement outlining performance standards levels.
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Examples of Service Level Agreement (SLA in a sentence

  • Such contracts, commonly known as Service Level Agreement (SLA) define the QoS as well as the terms and conditions that a consumer and a provider of a service have agreed upon (Xxxxxxx et al, 2005).

  • The purpose of the Service Level Agreement (SLA) is to define the offer from Warrington Borough Council to schools around the provision of schools meals.

  • These General Conditions, the Special Conditions, the Service Level Agreement (SLA), the offer and the Third Party Legal Terms constitute the entire agreement in relation to its subject matter and supersede any prior or simultaneous communications.

  • As the move towards service-orientation within the software industry becomes a reality, Service Level Agreement (SLA) has been identified as an important process in the management of contractual agreement between service provider and consumer for Quality of Service (QoS) offered and required during Grid service provisioning and consumption.

  • The CONSULTANT, at City’s request, will provide City with information regarding CONSULTANT’s methodologies and tools in order to demonstrate the CONSULTANT’s ability to meet the performance requirements in the Proposed Service Level Agreement (SLA).


More Definitions of Service Level Agreement (SLA

Service Level Agreement (SLA means an exhibit to the awarded contract that contains performance standards that govern the work under the contract.
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Service Level Agreement (SLA means the Project Implementation and Operation and Maintenance SLA, executed by and between Service Provider and Contracting Authority in terms of the Service Level Requirements as per the model set out in Schedule VIII of this Agreement;
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Service Level Agreement (SLA means the Operation & Maintenance SLA, executed by and between partners, in terms of the Service Level Requirements set out in Section 7 of the RFP.
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Service Level Agreement (SLA means a part of a contract/agreement wherein the service provider specifies in measurable terms, what services will be furnished at the given KPIs and for achieving objectives smoothly.
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Service Level Agreement (SLA means the service level agreement available at xxxxx://xxx.xxxxxxxxx.xx.xx/terms-and-conditions or such other website address as may be notified to the Client from time to time, as such document may be amended from time to time by Supplier in its sole discretion;
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Service Level Agreement (SLA means an agreement, signed annually, between an agency and DFO in which the agency agrees to follow all rules, policies and procedures published by DFO concerning the use of state vehicles. This document also clearly defines the level of service between DFO and agencies.
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Service Level Agreement (SLA means an established set of metrics to be used to measure the level of service provided by the Contractor against the agreed to level of services.
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