Service Level Agreement (SLA) definition

Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

Service Level Agreement (SLA) means the Level of Services to be provided by the Agency as provided in Section IV of the RFP

Service Level Agreement (SLA) means the service level agreements attached as Appendix 10 to the Registry Agreement outlining performance standards levels.

Examples of Service Level Agreement (SLA) in a sentence

• A separate Service Level Agreement (SLA) for specific services, such as Voice Over Internet Protocol (VOIP) service, may be included as part of this Agreement.

• Vastnet Service Level Agreement (SLA) OUR COMMITMENT We aim to provide Services for all of our customers to the availability targets in the following table.

• Because the subscription to such service offerings implies the definition of a contractual agreement, called Service Level Agreement (SLA), between the customer and the corresponding Service Provider, the level of quality associated with the services provided will be based upon a set of QoS parameters (such as delay, throughput, loss, etc.) both the customer and the provider have to agree upon.

• Summary of Decision To seek approval to extend the Service Level Agreement (SLA) for the Tower Hamlets Cemetery Park from 1st April 2024 to 31st March 2027.

• In the event that Service Provider fails to deliver the Services in accordance with the performance standards set forth in the applicable Service Level Agreement ("SLA"), Client may be entitled to a credit or refund, at Service Provider's sole discretion, for the affected billing period.

More Definitions of Service Level Agreement (SLA)

Service Level Agreement (SLA) means, if applicable, an agreement between Supplier and Customer that stipulates particular aspects of the Service(s), Support and Maintenance provided by Supplier.

Service Level Agreement (SLA) means an exhibit to the awarded contract that contains performance standards that govern the work under the contract.

Service Level Agreement (SLA) means the Project Implementation and Operation and Maintenance SLA, executed by and between Service Provider and Contracting Authority in terms of the Service Level Requirements as per the model set out in Schedule VIII of this Agreement;

Service Level Agreement (SLA) means the Operation & Maintenance SLA, executed by and between partners, in terms of the Service Level Requirements set out in Section 7 of the RFP.

Service Level Agreement (SLA) means the service level agreement available at xxxxx://xxx.xxxxxxxxx.xx.xx/terms-and-conditions or such other website address as may be notified to the Client from time to time, as such document may be amended from time to time by Supplier in its sole discretion;

Service Level Agreement (SLA) means an agreement, signed annually, between an agency and DFO in which the agency agrees to follow all rules, policies and procedures published by DFO concerning the use of state vehicles. This document also clearly defines the level of service between DFO and agencies.

Service Level Agreement (SLA) means an established set of metrics to be used to measure the level of service provided by the Contractor against the agreed to level of services.