Examples of Standard M&S Hours in a sentence
Standard M&S Hours 2 hours 120 hours Severity Level 4 All Defects other than Severity Level 1 Defects, Severity Level 2 Defects and Severity Level 3 Defects (e.g., minor or cosmetic Defects).
Standard M&S Hours 2 hours 30 days Escalation Stage 1: Contractor's technicians attempting to correct the situation shall notify the Contractor’s Engineering Manager.
Standard M&S Hours Severity Level 3 A Severity Level 3 Defect is generated if the non-critical component result is not as expected but a Workaround is available and there is no significant impact to the end user.
Standard M&S Hours 30 minutes 4 hours A Severity Level 2 Defect is generated if a non-critical component of the Licensed Software, Deliverable or Service is unavailable or will not work and there is no Workaround.
Without limiting Contractor’s obligations under this Exhibit E and Exhibit F, Service Level Requirements, with respect to each Technical Support Incident not covered under Section 1 of Exhibit F, Contractor shall respond to the AOC within four (4) hours after the AOC reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.