Support Hours definition

Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

Support Hours means 24 hours per day with the exception of first and second Christmas Day, and New Year’s Day;

Support Hours means Telarus will provide effort between the hours of 7:00am and 8:00pm, Melbourne local time, Monday to Friday excluding national public holidays.

Examples of Support Hours in a sentence

• The incident response times and resolution times shall be as set out in the table below: Incident Category Response Time* Resolution Time** Urgent Priority (P1) 2 hours 24 hours High Priority (P2) 24 hours 30 days Normal Priority (P3) 7 days 6 months Low Priority (P4) 21 days On a prioritised basis * If raised during the Support Hours, measured from the time the incident is logged in the Helpdesk, if raised outside of the Support Hours, measured from the commencement of the next period of Support Hours.

• If received during the Support Hours, from the time the information is received, if received outside of the Support Hours, measured from the commencement of the next period of Support Hours.

• Any email received outside Customary Support Hours will be collected, and Illumina will use reasonable efforts to respond to Customer’s request within the next window of Customary Support Hours.

• The Supplier will supply the Support Services during the Support Hours.

• In connection with Illumina’s performance of the Service, Illumina will use reasonable efforts to respond to calls made to Illumina’s technical support phone numbers during Customary Support Hours.

More Definitions of Support Hours

Support Hours has the meaning set forth in Section 3.3.b of the SLA.

Support Hours means normal hours of operation Monday through Friday 7:00 AM to 6:00 PM Central Time excluding national holidays.

Support Hours means the support hours during which Capita shall provide the Support Services, as detailed in the Service Charter.

Support Hours means the hours between 8:00am and 5:00pm on a Working Day;

Support Hours means the applicable Support Hours (Basic Support Hours or Extended Support Hours) as defined in this Support Policy.

Support Hours means all Business Days between the hours of 8:30

Support Hours means the hours during which Faircom will provide the Support Services, namely 8am to 9pm every day of the week;