Uptime Percentage definition
Examples of Uptime Percentage in a sentence
If during any full calendar month of the term of the Agreement, the Uptime Percentage for a Covered Service is lower than the Minimum Uptime Percentage, and Customer notifies Adobe in writing (through Customer’s CSM, as applicable, or Adobe Customer Care) about such Downtime within 30 days of the Downtime, Adobe shall provide Customer with a service credit for that Covered Service in accordance with the table below in Section 3.2 (“Service Credit”).
Except as provided in section 4 below, any Service Credits provided pursuant to this Service Level Agreement will constitute Adobe’s sole liability and Customer’s sole and exclusive remedy for any failure to achieve the Minimum Uptime Percentage.
If the Parties have disagreed about the calculation of Uptime Percentage or any other measure later agreed to by the Parties, and an audit set forth in Section 11 determines that Uptime Percentage or any such other measure later agreed to by the Parties has been met or exceeded, the Parties agree the related disagreement has been resolved and this SLA shall continue.
If the audit determines that the Uptime Percentage or any such other measure later agreed by the Parties have not been met, Provider shall issue Customer a proportional and pro-rata credit that Customer may use towards payment of Fees on the next payment schedule; provided that such credit shall be not less than the credit if it were applied to the Fees for the month in which the failure actually occurred.
If Adobe fails to maintain an Uptime Percentage of ≥ 90% for any individual Covered Service for any 3 months in a 6-month period (“Minimum Level of Service”), Customer may terminate that single affected Covered Service upon 10 days written notice to Adobe from the date there is a failure to meet the Minimum Level of Service.