Absence and non-use of services etc. If a reservation has not been cancelled and/or the traveler is not at the agreed place at the time indicated, or the traveler cannot undertake or complete the journey, for example, as a result of missing travel documentation, such as a ticket, valid passport, necessary visa and/or vaccination certificates, the traveler is still under an obligation to pay for the unused services. As a rule, no reimbursement can be demanded for services that have already been paid for but have not been used, with the exception of normal priced tickets for which pre-existing refund or change restrictions apply. IV
Absence and non-use of services etc. If a hotel reservation has not been cancelled and/or the traveler does not turn up at the reserved hotel, the obligation to pay for the room still stands. The obligation to pay is subject to the hotel’s rules applying to cancellation (change of reservation/cancellation rules are always available in the reservation notes shown during the reservation phase). Failure to turn up at the hotel - also called »No-show« – will result in the traveler being charged a »No-show fee« which the hotel will subsequently deduct from the credit card which has been used to guarantee the reservation. V