Administrative-Level Performance Review. If a Problem arises between the Parties, the Symetra Project Executive and the ACS Project Executive shall meet and attempt to resolve the Problem. Written minutes of such meetings shall be kept. If the Parties are unable to resolve the Problem within ten (10) calendar days after the initial request for a meeting, then the Parties shall seek to resolve the Problem through the IT Outsourcing Committee Performance Review as provided in Section 17.1.2.
Appears in 5 contracts
Samples: Master Services Agreement (Symetra Financial CORP), Information Technology Services Agreement (Symetra Financial CORP), Master Services Agreement (Symetra Financial CORP)
