Problem Resolution Process. Section 16.01 To the extent practicable, prior to any operational changes in a work location or work area which affect the working conditions of employees, the manager will communicate these changes to the appropriate Union representative in advance of any changes and solicit input from the Union representative.
Section 16.02 All issues or prospective grievances may be taken up informally with the appropriate manager in an effort to resolve the matter. In no case will such an informal attempt to resolve an issue or grievance result in a modification of the time limits, for filing a formal grievance.
Section 16.03 The Company recognizes the right of the Union to investigate the circumstances surrounding any grievance and agrees to cooperate with the Union in any such investigation. Pending final resolution of the grievance, the Company shall not deal directly with the employee on any grievance already filed by the Union, without Union concurrence, but shall deal directly with the Union representative.
Problem Resolution Process. For any Deficiency reported by the County or discovered by Contractor, Contractor must immediately commence corrective action. Contractor must correct all Deficiencies within the resolution times specified above. Contractor must also immediately commence to develop a workaround or a fix for any Severity Level 1 or Severity Level 2 Deficiency (hereinafter “Major Deficiency”). The County and Contractor must agree on the Deficiency resolution, whether by a permanent solution or a temporary workaround, as determined by the County. Contractor must provide the best level of effort to correct all Deficiencies and, in particular, Major Deficiencies, within the prescribed resolution times. In the event that Contractor fails to correct a Deficiency within the prescribed resolution time, Contractor must provide the County with a written or electronic report that includes a detailed explanation of the status of such Deficiency, preliminary actions taken, detailed mitigation plans and an estimated time for completing the correction of such Deficiency. This process will be repeated until the Deficiency is resolved, and the resolution is approved by County Project Manager. The parties will jointly cooperate during this period.
Problem Resolution Process. Grievance and Complaint Procedures: CONTRACTOR shall maintain an acceptable beneficiary problem resolution process that meets requirements of Title 9, Section 1795, California Code of Regulations for service related issues for all Medi-Cal specialty mental health services. The requirement can also be met if CONTRACTOR implements the established County of Placer Health and Human Services Department’s System of Care Grievance/Complaint Procedure. The problem resolution process shall be consistent with the Placer County Behavioral Health Managed Care grievance/complaint procedure.
Problem Resolution Process. If a building participant is of the opinion that a serious problem is developing, or has already developed, in the implementation of this section, he/she is encouraged to contact others for assistance. This initiative may be directed to the Association, or the Assistant Superintendent of Human Resources. The party contacted will initially determine the nature of the concern and will make contact with the parties involved, including the principal. The party initially contacted is encouraged to share the concern with appropriate District or Association officials as circumstances warrant. A collaborative effort will be undertaken by all parties involved to determine the kind and level of assistance needed. The assistance may take the form of no assistance at all (let the building process deal with the issue), consultation, advice, training, facilitation services, subject matter experts, or other assistance as may be mutually agreed by all parties involved, including the principal.
Problem Resolution Process. 3.2.1. After Supplier receives a Request for Technical Assistance, it will acknowledge receipt and then confirm HP's diagnosis of the problem, and when it is mutually deemed necessary, [*] contact may be established. Supplier will take appropriate corrective action on the Request for Technical Assistance to resolve the problem as soon as possible, but in no event later than the response times specified in Appendix II, according to the classification of the problem.
3.2.2. In the event that neither HP nor Supplier is able to isolate and resolve a Critical or Serious situation, HP may request that Supplier assist HP in dialing into the Customer's system directly to assist HP in analyzing and troubleshooting the problem. Supplier will provide any necessary diagnostic tools to troubleshoot the problem on site. HP will provide Supplier access through telnet or web tools.
3.2.3. Supplier will provide an Action Plan within the response times listed in Appendix II, based on HP's classification of the problem. An Action Plan may require Supplier to: (a) reprioritize its other activities in order to meet the commitment to solve a Customer problem; (b) increase resources to address the problem; (c) assist HP with remote dial into a Customer system for direct observation.
3.2.4. Supplier will notify HP upon resolution of the problem or upon the availability of a Fix or Workaround. If a permanent resolution cannot be achieved within the response times specified in Appendix II, Supplier will notify HP of any modification to the original Action Plan and the anticipated availability of a permanent problem resolution.
3.2.5. Supplier will enter in the Supplier's Tracking System, all Status Updates, Action Plans and other communications requested by HP's Technical Support Contact.. Supplier may request additional information from the HP Technical Support Contact in order to meet the response times specified in Appendix II. * CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SEC. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
Problem Resolution Process. If a building participant is of the opinion that a serious problem is developing, or has already developed, in the implementation of this section, he/she is encouraged to contact others for assistance. This initiative may be directed to the Association, or the Assistant Superintendent of Human Resources. The party contacted will initially determine the nature of the concern and will make contact with the parties involved, including the principal. The party initially contacted is encouraged to share the concern with appropriate District or Association officials as circumstances warrant. A collaborative effort will be undertaken by all parties involved to determine the kind and level of assistance needed.
Problem Resolution Process. If a building participant is of the opinion that a serious problem is developing, or has already developed, in the implementation of this section, he/she is encouraged to contact others for assistance. This initiative may be directed to the Association, or the Assistant Superintendent of Human Resources. The party contacted will initially determine the nature of the concern and will make contact with the parties involved, including the principal. The party initially contacted is encouraged to share the concern with appropriate District or Association officials as circumstances warrant. A collaborative effort will be undertaken by all parties involved to determine the kind and level of assistanc e needed. The assistance may take the form of consultation, advice, training, facilitation services, subject matter experts, or other assistance as may be mutually agreed by all parties involved, including the principal. If facilitation assistance is deemed appropriate, one (1) member from the Association Bargaining Team and one (1) member of the District Bargaining Team will be engaged to serve as co-facilitators to assist the building in reaching an agreeable resolution. It is contemplated that this process will serve to assist in the event of difficulty reaching agreement on process, the substance of any issue, or the resolution of concerns about implementation of any understanding. This Problem Resolution Process shall only be applicable to Sections 20.2 and 11.3.2.
Problem Resolution Process. 3.2.1. After Licensor receives a Service Request, it will acknowledge receipt and then confirm HPD’s diagnosis of the problem, including reproducing the problem at Licensor’s facility. Licensor will take appropriate corrective action on the Service Request to resolve the problem as soon as possible, but in no event later than the response times specified in Appendix II, according to the classification of the problem.
3.2.2. In the event that neither HPD nor Licensor is able to isolate and resolve a Critical or Serious situation, HPD will require Licensor to provide any necessary diagnostic tools for troubleshoot the problem.
3.2.3. Licensor will provide an Action Plan within the response times listed in Appendix II, based on HPD’s classification of the problem. An Action Plan may require Licensor to: (a) reprioritize its other activities in order to meet the commitment to solve a Customer problem; (b) increase resources to address the problem.
3.2.4. Licensor will notify HPD upon resolution of the problem or upon the availability of a Fix or Workaround. If a permanent resolution cannot be achieved within the response times specified in Appendix II, Licensor will notify HPD of any modification to the original Action Plan and the anticipated availability of a permanent problem resolution. However, any permanent resolution outside the response times specified in Appendix II must be approved by HPD.
3.2.5. Licensor will enter in the Tracking System all Status Updates, Action Plans and other communications requested by HPD’s Technical Support Contact. Licensor will provide Status Updates to HPD at least every two (2) days or upon request until resolution of the Service Request. Licensor may request additional information from the HPD Technical Support Contact in order to meet the response times specified in Appendix II.
Problem Resolution Process. A. The County contracted paramedics are responsible to transport patients in a timely manner.
B. If the transporting paramedics disagree with the treatment provided by the first on-scene EMSIA paramedic, one of the following steps should be taken:
1) If the patient is in extremis, the first on-scene EMSIA paramedic shall maintain all patient care responsibility and shall accompany the patient to the receiving hospital.
Problem Resolution Process. A. The County contracted paramedics are responsible to transport patients in a timely manner.
B. If the transporting paramedics disagree with the treatment provided by the first on-scene EMSIA paramedic, one of the following steps should be taken:
1) If the patient is in extremis, the first on-scene EMSIA paramedic shall maintain all patient care responsibility and shall accompany the patient to the receiving hospital.
2) If the patient’s condition is stable, the transporting paramedics may contact the base’station and ask for guidance or further orders for treatment. If ordered by the base station, the on-scene EMSIA paramedic will accompany the patient in the ambulance to the receiving hospital while retaining all patient care responsibility and authority.
3) The transporting paramedics shall proceed with the appropriate patient care documenting the discrepancies. They may, of course, contact the base station for guidance or further orders once the patient care authority and responsibility have been transferred and they are en-route to the receiving hospital.
