Adverse Performance Trends. If either Servicer or Navient becomes aware (and, in the case of Navient becoming aware, if Navient advises Servicer) of any adverse performance trends suggesting that Servicer may not meet a Service Level due to the performance of Servicer, Servicer Agents or Servicer Personnel, Servicer shall promptly address such adverse performance trends and implement corrective action even though the applicable measurement period may not have been completed and keep Navient apprised of the status of such corrective actions.
Adverse Performance Trends. If during the course of any month (e.g., by reviewing daily performance data), Company becomes aware of adverse performance trends (e.g., trends indicating the Vendor may not meet the Service Level for the month), at Company’s request, Vendor shall promptly prepare corrective action plans to address such adverse performance trends, and with Company’s approval, promptly implement such plans, even though the applicable Measurement Period has not been completed and, accordingly, there has not yet been a Service Level Default.
Adverse Performance Trends. 1. If, during the course of any month (e.g., by reviewing performance data), Anthem becomes aware of adverse performance trends (e.g., trends indicating Castlight may not meet the Performance Standards for the month and provided the adverse trend is not the result of data being received in an incorrect format, incomplete or not timely), at Anthem’s request, Castlight shall promptly prepare corrective action plans to address such adverse performance trends, and with Anthem’s approval, promptly implement such plans, even though the applicable measurement period has not been completed and, accordingly, there has not yet been a Performance Standard default.
