Appeals and Grievances. (a) Internal. Contractor shall maintain an internal review process to resolve Enrollee’s written or oral expression of dissatisfaction regarding the Contractor and/or Provider, including appeals of claims and benefit determinations, and complaints relating to the scope of Covered Services required to be provided under the QHP. Contractor’s processes shall comply with applicable laws, rules and regulations, including, those set forth at Health and Safety Code Section 1368.
Appears in 3 contracts
Samples: Qualified Health Plan Contract, Qualified Health Plan Contract, Qualified Health Plan Contract
Appeals and Grievances. (a) Internal. Contractor shall maintain an internal review process to resolve Enrollee’s written or oral expression of dissatisfaction regarding the Contractor and/or Provider, including appeals of claims and benefit determinations, and complaints relating to the scope of Covered Services required to be provided under the QHPSADP. Contractor’s processes shall comply with applicable laws, rules and regulations, including, those set forth at Health and Safety Code Section 1368, if applicable.
Appears in 2 contracts
Samples: Stand Alone Dental Plan Contract, Stand Alone Dental Plan Contract
Appeals and Grievances. (a) Internal. Contractor shall maintain an internal review process to resolve Enrollee’s written or oral expression of dissatisfaction regarding the Contractor and/or Provider, including appeals of claims and benefit determinations, and complaints including, those relating to the scope of Covered Services required to be provided under the QHPQHP and/or relating to Medical Necessity. Contractor’s processes shall comply with applicable laws, rules and regulations, including, those set forth at Health and Safety Code Section 13681370.2.
Appears in 2 contracts
Samples: Covered California Qualified Health Plan Contract, Covered California Qualified Health Plan Contract
Appeals and Grievances. (a) Internal. Contractor shall maintain an internal review process to resolve Enrollee’s written or oral expression of dissatisfaction regarding the Contractor and/or Provider, including appeals of claims and benefit determinations, and complaints relating to the scope of Covered Services required to be provided under the QHPSADP. Contractor’s processes shall comply with applicable laws, rules and regulations, including, those set forth at Health and Safety Code Section 1368.
Appears in 1 contract
Samples: Stand Alone Dental Plan Contract
Appeals and Grievances. (a) Internal. Contractor shall maintain an internal review process to resolve Enrollee’s written or oral expression of dissatisfaction regarding the Contractor and/or Provider, including appeals of claims and benefit determinations, and complaints relating to the scope of Covered Services required to be provided under the QHPQDP. Contractor’s processes shall comply with applicable laws, rules and regulations, including, those set forth at Health and Safety Code Section 1368.
Appears in 1 contract
Samples: Qualified Dental Plan Contract