Common use of Bandwidth Upgrade Clause in Contracts

Bandwidth Upgrade. 10.1 The Customer must meet the following requirements to be eligible for a Bandwidth Upgrade:- (a) The Customer is an existing Residential Broadband user within twenty (20) months of their current Service Term. If the Customer falls outside of the aforesaid period, the Customer will be eligible for recontract only; (b) The Customer must not have any outstanding accounts with ViewQwest; and (c) The Customer’s current Service must not be suspended for any reason. 10.2 The following provisions shall apply to eligible Bandwidth Upgrades;_ (a) The Service Term will not reset; (b) The Customer is able to increase their Bandwidth multiple times up to 2Gbps or such other Bandwidth as determined by ViewQwest. The applicable prices for the Bandwidth Upgrades are set out in the applicable Service Application Form; (c) The Bandwidth Upgrade shall apply for the remaining of their initial Service Term, unless the Bandwidth Upgrade is terminated. If the Customer terminates:- (i) The Services before the end of their initial Service Term, the Customer shall be liable to pay any outstanding Charges, early termination charges for the remainder of the Service Term, and a termination fee of SGD $100.00 for the Bandwidth Upgrade; or (ii) The Bandwidth Upgrade only before the end of their initial Service Term, the Customer shall be liable to pay a termination fee of SGD $100.00; (d) The Customer will be provided with a new modem free of charge if the Customer’s existing modem is not 2Gbps ready. Upon termination, the Customer shall return both modems (including the patch cable and power adaptor); and (e) The Customer will not be entitled to any free router of Promotion Items for Bandwidth Upgrades except for a Modem change, if necessary. 10.3 Bandwidth Upgrade is not eligible for ViewQwest No Contract Plans.

Bandwidth Upgrade. 10.1 The Customer must meet the following requirements to be eligible for a Bandwidth Upgrade:- (a) The Customer is an existing Residential Broadband user within twenty (20) months of their current Service Term. If the Customer falls outside of the aforesaid period, the Customer will be eligible for recontract only; (b) The Customer must not have any outstanding accounts with ViewQwest; and (c) The Customer’s current Service must not be suspended for any reason. 10.2 The following provisions shall apply to eligible Bandwidth Upgrades;_ (a) The Service Term will not reset; (b) The Customer is able to increase their Bandwidth multiple times up to 2Gbps 2.5Gbps or such other Bandwidth as determined by ViewQwest. The applicable prices for the Bandwidth Upgrades are set out in the applicable Service Application Form; (c) The Bandwidth Upgrade shall apply for the remaining of their initial Service Term, unless the Bandwidth Upgrade is terminated. If the Customer terminates:- (i) The Services before the end of their initial Service Term, the Customer shall be liable to pay any outstanding Charges, early termination charges for the remainder of the Service Term, and a termination fee of SGD $100.00 for the Bandwidth Upgrade; or (ii) The Bandwidth Upgrade only before the end of their initial Service Term, the Customer shall be liable to pay a termination fee of SGD $100.00; (d) The Customer will be provided with a new modem free of charge if the Customer’s existing modem is not 2Gbps 2.5Gbps ready. Upon termination, the Customer shall return both modems (including the patch cable and power adaptor); and (e) The Customer will not be entitled to any free router of Promotion Items for Bandwidth Upgrades except for a Modem change, if necessary. 10.3 Bandwidth Upgrade is not eligible for ViewQwest No Contract Plans.