Billing Disputes. Errors and Charge Requests Sample Clauses

Billing Disputes. Errors and Charge Requests. In the event of a billing dispute or suspected error, a designated City representative or the City Cardholder must first contact the merchant involved and make a reasonable effort to resolve the matter. If the matter then remains unresolved, a designated City representative or City Cardholder may request resolution by Bank. The request to Bank must be in writing and contain the following information: cardholder name; card account number; the dollar amount of any billing dispute or suspected error; the reason for the dispute and a summary of the steps already taken with the merchant to resolve the matter. This request must be received by Bank within 60 days of the date of the statement on which the disputed or incorrect charge first appeared. Bank shall reduce the total payment amount on the next statement due by the disputed amount, pending final resolution of the charge back request. Circumstances under which City may initiate a request for Bank to resolve a disputed billing may include, without limitation, failure to receive goods or services for which charges have been incurred, fraud, forgery, altered charges, defective merchandise, duplicate billing, incorrect transaction amounts and failure of a merchant to process a credit upon request.