Business Processing Plavbook Clause Samples

Business Processing Plavbook. The parties will jointly develop a "playbook" for the Licensee containing the processes to meet Licensee's reasonable business requirements with respect to the Cloud Software. The initial playbook must be created prior to running live in production on the Cloud Tenant and then updated on a periodic basis as necessary. The playbook shall supplement and be incorporated into this Exhibit C-1; Licensee recognizes, however, that compliance with the playbook involves interdependencies and joint responsibilities. At a minimum, the playbook shall include a detailed description of: (a) Movements of all inbound and outbound data streams, associated application interfaces, and job processes with interdependencies; (b) All forms of communication information for the relevant parties (emails, telephone, etc.) connected with exception reporting for breaches or disruptions in the business processes, including escalation paths and associated details, as detailed in the playbook; and (c) Responsible party for correcting the disruption of the business process.