Common use of Call Requirements Clause in Contracts

Call Requirements. The Contractor shall ensure that prepaid and collect calling is available for all locations within the North American Dialing Plan. In addition, the Contractor shall provide a list of all countries (outside of the United States) that can be reached via the ITS operating in a “collect call only” mode. At no time shall an inmate be automatically connected to a “live” operator. The only exception to this requirement is that international collect calls through a live operator will be allowed when the country being called accepts collect calls. Call acceptance by the called party shall be accomplished through caller confirmation (“positive acceptance”). Collect or prepaid calls shall not be connected nor shall billing commence until the called party indicates acceptance of the call. The Contractor shall ensure that non-prepaid calls (collect calls) are billed to the Billing Number Address as preferred by the customer (inmate family or friend) either directly the Contractor or through the LEC. The Contractor shall be responsible for billing called parties who receive non- prepaid collect calls and for the collection of payments for these calls. In no event shall the Department be responsible for costs or fees related to ITS calls. The Contractor shall provide a toll free number which will be clearly shown on the called party’s xxxx for assistance in billing matters. The Contractor shall ensure Caller ID is not available for any call placed through the ITS, and that the called party has no means of identifying the number from which a call is placed. The Contractor shall not charge for calls that result in Special Information Tones (SIT), “ring/no answer”, or “busy” conditions. The Contractor shall provide local exchange service for collect or prepaid only calling use at each Department institution. The local calling area shall be equivalent to the local calling public pay telephone area at each Department institution. The Contractor shall ensure that the ITS is capable of identifying a dialed number as local, based on the pay telephone calling area, and of correctly rating and routing the call.