Common use of Career Planning Clause in Contracts

Career Planning. Career planning is considered a key component of service delivery and critical to the ultimate success of the customer and shall be provided to all enrolled participants. The Subrecipient shall ensure that it has an adequate amount of knowledgeable Case Managers to serve WIOA participants. The ratio of participants to Case Manager shall not exceed 85 participants to one (1) Case Manager. Subrecipient shall be responsible for tracking the participants progress and offer a participant-centered approach in the delivery of services that assist the participant in identifying and overcoming any barriers to obtaining and retaining employment, providing career and motivational counseling, act as an advocate on behalf of the participant and refer the participant to other programs and resources that can meet the needs that are identified in the IEP. Career Planning shall also be provided to those participants who are enrolled in training. Subrecipient shall have contact with participants through the range of activities provided up to and following placement in unsubsidized employment. Subrecipient shall contact their participants at least once per month and provide a substantial service. Contact shall be in-person, via a web-based video conferencing system, i.e., zoom, Microsoft Teams, Google Duo, etc., or over the phone. Documentation of all services provided shall be kept current in the participant’s file and in CalJOBS. A substantial service does not include: i. A standard mailing; ii. A basic question answered with little expenditure of staff time; iii. Access to or use of electronic self-services; iv. A determination of eligibility to participate in the program; v. A self-described job search that does not result in a referral to a job; and/or vi. Contact with participant or employer to only obtain employment status, educational progress or need for additional services. Subrecipient shall meet with the other service providers as needed to review participant performance and to address any issues that may arise. Any changes of assignment to a Case Manager shall be transmitted to the participant in writing with a copy of the letter to be maintained in the participant’s file. Should the Case Manager be scheduled to be off for vacation or illness, Subrecipient shall ensure that other Staff are available to assist during that time and that all participants are properly notified;