Common use of CAT Response Calls Clause in Contracts

CAT Response Calls. Unless otherwise provided in a Task Order, CAT Response calls will be handled on a three hundred sixty-five (365) days per year, twenty-four (24) hours a day, seven (7) days a week basis, and primarily include answering and processing FNOL and Claim Inquiry calls. (not Tier I or Tier II calls). This Call Type requires Vendor to begin training within 72 hours of notice and activate Vendor Staff to handle an agreed- upon volume of calls over a limited number of days or months. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. Because the amount of CAT Response calls will vary depending on the severity and location of the CAT, the Parties must work together to establish good faith forecasting estimates and parameters prior to and after the CAT. Due to the unforeseen nature of CAT, there may be long periods of time in which no CAT Response call Services are needed.

CAT Response Calls. Unless otherwise provided in a Task Order, CAT Response calls will be handled on a three hundred sixty-five (365) days per year, twenty-four (24) hours a day, seven (7) days a week basis, and primarily include answering and processing FNOL and Claim Inquiry calls. (not Tier I or Tier II calls). This Call Type requires Vendor to begin training within 72 hours of notice and activate Vendor Staff to handle a an agreed- upon volume of calls over a limited number of days or months. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. Because the amount of CAT Response calls will vary depending on the severity and location of the CAT, the Parties must work together to establish good faith forecasting estimates and parameters prior to and after the CAT. Due to the unforeseen nature of CAT, there may be long periods of time in which no CAT Response call Services are needed.

CAT Response Calls. Unless otherwise provided in a Task Order, CAT Response calls will be handled on a three hundred sixty-five (365) days per year, twenty-four (24) hours a day, seven (7) days a week basis, and primarily include answering and processing FNOL and Claim Inquiry calls. (not Tier I or Tier II calls). This Call Type requires Vendor to begin training within 72 hours of notice and activate Vendor Staff to handle an agreed- upon a high volume of calls over a limited number of days or months. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. Because the amount of CAT Response calls will vary depending on the severity and location of the CAT, the Parties must work together to establish good faith forecasting estimates and parameters prior to and after the CAT. Due to the unforeseen nature of CAT, there may be long periods of time in which no CAT Response call Services are needed.

CAT Response Calls. Unless otherwise provided in a Task Order, CAT Response calls will be handled on a three hundred sixty-five (365) days per year, twenty-four (24) hours a day, seven (7) days a week basis, and primarily may include answering and processing FNOL and Claim Inquiry calls. CAT Response calls are calls resulting from a CAT and typically involve FNOL calls (not Tier I or Tier II calls). This Call Type requires Vendor to begin training within 72 hours of notice quickly train and activate Vendor Staff to handle an agreed- upon a high volume of calls over a limited number of days or months. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. Because the amount of CAT Response calls will vary depending on the severity and location of the CAT, the Parties must work together to establish good faith forecasting estimates and parameters prior to and after the CAT. Due to the unforeseen nature of CAT, there may be long periods of time in which no CAT Response call Services are needed.